Overall, we had a great stay at the hotel. The staff were very friendly, helpful, and always willing to assist. The hotel was clean, and the location was excellent—close to everything we needed, including restaurants, shops, and local attractions. The only downside was that the pool area looked a bit worn down and not as well maintained as the rest of the hotel. Other than that, everything was very good, and we enjoyed our stay. We would definitely consider staying here again.

Wonderful hotel, centrally located, great staff, especially the lady at the lobby was extremely helpful and warm. Gym needs love, as it has almost nothing to lift other than cardio stuff. Location is awesome, close to everything in downtown, yet pretty calm area.

The "swimmingpool" was out of order during our stay at the hotel. Anyway, it was so small that swimming would not be pleasant. However, the manager took care of our problem and we were given free access to a Spa outside of Varna which offered wonderful indoor and outdoor swimming. The only nuisance was that the location was about 10 km away from the hotel, so we used it only once.

Excellent location very close to the pedestrian street. Wonderful, friendly, and helpful staff. The restaurant was very good for the breakfast.

Absolutely beautiful hotel. Great breakfast, very relaxing room, comfortable beds. We had an amazing time.

Nice hotel for one night . The rooms and especially the balcony need work . The service was good so is the restaurant.

Breakfast was minimal. Lights did not work in room. Coffee machine was also broken

Location was perfect

Rooms were bit too well heated. Would suggest to ask them to turn the heater off before you arrive. And on Friday and Saturday it was loud and noisy till late

Everything great

Amazing service and friendliness

It was nice place

Your parking management is quite messy. As your staff is not available to guide the customers. The hotel staff is more keen to please the cars of the people going to the bar or their own cars parked in the parking bellow. You advice on your site : voiturier service, no ... Personal, bar clients and other are priority of the staff. Your Bar service : good waiters but very bad Barman. A customer can recognize the type of licor, and do not appreciate when he spots that he was served something else.. That the batman laughes like "what ever ... I do not care!" Not having room service, for your hotel you can't be a 5 stars ... 3 tops Breakfast are good ! That it is true, but for early breakfast avoid servicing pastry from the day before (not crunchy and soggy) Also please advise the people supposed to help on cars parking, garding the entrance (in black suits) to speak nicely to the customers. Several times the tone and sentences like "wait where ever you want ... Until a parking spots is free", when I booked parking for my complete stay ... Is not the type of sentence that you want to ear. Some of your staff are very dedicated, but unfortunately some bad "talks" and "client management" by a few affects the perception that we can have of your 3 stars hotel. Also no guidance what so ever on the services of the hotel : pool, spa, dining options etc ... You are a fancy bed and breakfast. With a nice bar for locals, but hotel customers are clearly after

Great location

Very nice staff. Lovely hotel, modern rooms. Super quiet. Perfect stay

Nice boutique hotel good location. Large comfy rooms very spacious. Breakfast is good the young woman at breakfast is excellent. A little noise from the main road through to the room. Only first two bottles of water is complimentary. I thought they would give each day

I have stayed at the Graffit Gallery Design Hotel many times and am never disappointed. Great service, excellent breakfast, very professional staff. Returning again very soon.

Great staff. Front desk staff and restaurant staff fantastic. Wonderful quirky luxe hotel. Def recommend

World class hotel….. The staff is friendly and has their heads screwed on straight…..Opa!!

The staff went out of their way to be accommodating!! Very nice rooms as well.