This was the absolute worst hotel we have seen in our lifetime. It was so unbelievable that we had to document it with fotos because no one would believe the story. First we arrived and only one elevator was working. We had to walk up the stairs and then the lights in the room wouldn’t come on. The desk attendant was rude and then they moved us to another room. The shower had black mold all throughout and the bed was stained and dirty. Just an unbelievable experience and I warn anyone booking this property to stay at your own risk.

Everting!

Very good!

This

The room was clean but I had two issues and I was that the room was really small and there was really no hot water in the sink. The shower had hot water and was decent but these were the two issues I have with the room. I picked this because it had a gym and although the rooftop pool area was nice the gym would be better if they had some kind of weight equipment.

El desayuno no cambia aburre comer lo mismo los jugos son de pura azúcar pésimo, staff nada atento, el aire acondicionado ya son viejos no se siente cuando hace calor , las camas parecen del año 1995 viejisimas , no volvería a este lugar

What we really liked about this hotel? I must say 5 stars for breakfast, great choice, lots of fruit, and great choice of everything, fresh and tasty. Another great thing was location, close to metro, taxi and activities. Some staff was nice but they did not speak english. Where ever we fo we expect that somebody would speak english as well. Room was avarage, towels and bedding could be cleaner. I could smell mould from mouldy walls. We only were happy with the shower.

O quarto tinha cheiro de inseticida, barata morta no quarto, café da manhã não tinha quase nada de opção .

People seemed cool. I stayed to myself. I had my privacy.

No proper amenities No English staff Sink water over flowing

Convenient

Rooms very outdated and small

We order food on Saturday evening , I had to call for the plates to be picked on Monday , no cleaning service at all . Not to mention the room was dirty , towels were old and stained , bathroom floor dirty . The TV stopped working on the first night , had to be replaced after I called and a grumpy guy came to check it. Internet didn't work properly until it stopped completely. Elevator didn't work for 2 days , only one working on a 19 stories building full for the holidays. The reception doesn't answer the phone , we had to go downstairs for information on TV , internet, etc..

The room could have been cleaner. The sheets on the bed had blood stains. The sheet was clean but stained.

O hotel é bom pelo preco, todas os funcionarios sao educados e amigos … gostamos tb do cafe da manhã…

Close to everything

My husband and I stayed at this hotel for 11 days, and we absolutely loved it! From the moment we arrived, the service was outstanding. Luis and Alex at the front desk were incredibly helpful and welcoming. I had a small issue with our original room, and Luis went above and beyond by moving us to a larger room with a better view—at no extra cost! Leo and Juan, our servers, were total sweethearts and made our mornings extra special. And the breakfast… OMG—so delicious, fresh, and beautifully served! Our room was always spotless, thanks to the amazing cleaning staff who came every day and made sure everything was clean and tidy. The location was perfect—close to everything we needed and with easy access to all the main tourist attractions. We’re so happy we chose this hotel and would definitely stay here again!

Great breakfast served

Excellent

Pool and many other amenities werent working. Room wasnt clean properly and bathrooms were dirty.