The breakfast was continental and english combined, omelette great indian restaurant beautiful

Great location, quiet with lots of parking. Rooms was spacious, very clean and comfortable. Bathroom seemed brand new with good shower and water pressure. Breakfast was simple but well cooked and tasty. Staff were good and friendly.

The hotel is fantastic, really can’t fault it. Plenty of parking, the staff are very attentive and polite. The full English and continental breakfast are all included and again the ingredients are faultless! I have also enjoy and stunning curry from the on site Indian Restaurant. My room was very clean and a lovely bathroom. I will always come back to this hotel. Thank you

The hotel was ideally situated in Staines, Saffron Restaurant was gorgeous if lacking atmosphere. The rooms were A1, clean comfortable, great large car park Great value for money and right next to the river, i will return

Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher.

As a lone female traveller I did not find this hotel friendly, felt safe or clean.

Great

Great check in clean room

Nice place

Great check in

Staff great as always / room spotless

Everything was top notch. Thank you

The room was very small but clean and well equipped. Fine for a night.

There is potential but nobody seems to care.

beautiful stay Great customer service fabulous breakfast i slept like a baby in the bed room was clean and inviting

Good, renovations affected breakfast, but usually very good. Bit of wear in the bathroom, causing spilling on floor. But over all very comfortable and good value for money.

Breakfast was ok but the dining room was cold as was my own room. Had only an air con for heat but couldn't use it as it dried the air out. Warmest place was the bathroom as it had a heated towel rail! Didnt really have any dealings with staff apart from a receptionist on check in and a girl who brought me breakfast.

Excellent value. Easy access to train into London, quality, tasty breakfast and roomy.

Friendly and helpful staff. Wonderful cooked breakfast and service. Joban, Habiba and Magda made our stay so pleasant. All 3 ladies went above and beyond to make our stay wonderful. We travel a lot and let me say you are lucky to have these ladies employed. We have never had such personal care in any country. If I could take them with me during all our travels i would! Please reward them, they definitely deserve it!

Friendly staff, good breakfast and comfy bed!