La localisation de l'hôtel était très pratique. Le personnel de l'hôtel était plaisant et facile à interagir malgré quelques difficultés de langue. Le gym est bien entretenu et assez complet avec ses équipements. La chambre est de bonne grandeur. Le lit était très confortable et les oreillers assez nombreux mais surtout de bonne dimension et dureté. La salle de bain comportait certains problèmes. Le miroir "grossissant" ne tenait pas donc n'était pas serviable. La salle de toilette sentait l'urine constamment, sans doute un problème de plomberie. Les petits déjeuneurs était copieux et de bonne qualité. Le personnel était toujours bien souriant malgré le travail et l'achaldage. Le chef du restaurant était très présent pour assurer le bon fonctionnement. Il était aussi très accueillant. La chef à la station pour les œufs & omelettes était toujours souriante et nous a donné de bonnes omelettes et œufs. Bravo! Finalement, le personnel du parking nous a aidé à chaque jour. Ils nous reconnaissait à notre arrivé et était bien attentionné. Merci!

Overall pleased with the hotel. The room and bathroom were nice and clean. The view from our room was really good. The location is perfect, close to the train station and a shopping mall literally across the road. The old Medina is only a 10-20 Dirham ride away in a small taxi. The breakfast was definitely the highlight of our stay. The staff in the restaurant were really friendly and so attentive. Very good choice of different breakfast items. Amazing hospitality and genuine kindness showed by all staff members. The front desk staff of the hotel need to take some notes from the restaurant staff. Generally need to be more responsive and helpful to guests. Water bottles should be kept at reception and given to guests on request. Small gestures go a long way!

Breakfast was good

Room was clean and nice all the staff was nice but house cleaner need more training

La chambre était parfaite mais les toilette sans ventilation laisse la chambre en mauvaise odeur

Clean and comfortable room. The staff was on the ball.

We asked for extra duvet as we don’t use the air heating during the night. We were told that it is impossible as the housekeeping staff went home. Then we asked if they could provide us with a spear duvet from any other room but were told by the receptionist that was full. We werethotel was not fullthe hotel i

Ok hotel. Nothing wow. Stuff is good. Rooms outdated

good location, very clena, goo food

Beautiful property in a good location in new Fes area

Clean rooms, good location and friendly staff. Spent 3 nights here and would definitely return

Very good hotel. Clean, spacious room, with helpful and courteous staff. Nice pool area. Good breakfast, although restaurant service is a little slow. A special thank you to Salma at guest experience for providing a personal service throughout our stay, who also arranged tours and spa experience for us. Also thank you to manager Akram. (Just bear in mind that as with some other hotels, the air conditioning system in the hotel is switched off in winter, with only heating available, so have to open the large room window if feeling hot, but we had a comfortable stay). Hotel area felt safe, just a few minutes walk from the shopping mall Borj Fes, with restaurants, shops etc. Would highly recommend this hotel for a stay in Fes and we would definitely stay here again.

The hotel is well situated along a wide boulevard with lots of restaurants, shopping, etc. in the area. The room was very nice and had a great view. What I liked was that it was across the street from a shopping mall that had everything that I needed - from dining, shopping, etc. There is also a McDonalds across the street. The staff was courteous and kind. Transportation is very accessible being along a busy boulevard. Thank you for a wonderful stay.

Hotel in a good location, safe area. Neat and clean. Friendly staff but could be a bit more helpful. Good breakfast with a good mix of variety of food items. Will stay again.

Room is clean. Great location

The hotel is in a great location! Across the street is a McDonald’s and a big shopping mall. It’s on a boulevard that makes it convenient for pickup and drop off. The rooms are well appointed and everything works. The staff was courteous, pleasant and professional. The restaurants have good and reasonable priced food. I had a very enjoyable stay. The pool was nice but the water was too cold.

The free bottles of water - that brand of water has problem, after drink it, got Diarrhoea. Stop drink this brand of the water, everything is back to normal. The bathroom toilet height is way too high

Great location. Quick ride to the Medina. Safe area with resraurants and a supermarket nearby. Also a McDonalds.

A reasonable city hotel.

poor range of choice in all venues , breakfast and dinner. Chefs have limited capabilities. Had to send the fries back!!!