The desk staff was terribly impolite and unwilling to provide minimal assistance or accommodation. Check-in was at 3:00 pm. We arrived at 2:50 p.m., and the desk clerk insisted that we could not access our room until 3 p.m. I pleaded that we were exhausted from traveling all day. However, the check-in attendant said we should wait in the lobby until the room was "freed up" at 3 p.m. She refused to explain why we could not check in 10 minutes early. I learned that the room had been unoccupied and ready for use hours earlier. She and the rest of the staff were dour and never greeted us or asked if we were comfortable. The hotel is in dire need of physical updates.

all good

Magnífica ubicación y rica comida , el personal de limpieza súper servicial, gracias!!!

Totalmente satisfecho

Location and overall cleanliness of the property

Great staff and service.

Clean, spacious room

Mainly, it is close to CAXA, public transportation is available 24/7 and safe. Staff is very amicable and ready to help.

Totalmente recomendable

Very clean & very upscale for the price

Buen lugar para dormir y ya

Tener una mejor organización a la hora del buffet

Restaurant service is a disaster and food quality is bad

Restaurant Service is a disaster and the good quality is bad

The location is convenient and the hotel is up to date

I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.

They not have refrigerator o ice machine there wasn’t in the restaurant

The hotel is cleaned, the food and prices are good. Staff very friendly

Excelente servicio, me volveré a hospedar ahí todas las veces que visite Xalapa.

The elevator was not working or it would go down to the bottom level without taking you to your floor.