The reception staff was very helpful during check in, we were able to enter the room before Dzuhur, thank God the room was available. The hotel lobby smells so good 😊 Housekeeping was very helpful when contacted, because when we arrived the amenities were not available, so we had to ask the housekeeping. Mineral water, tea, coffee, sugar will be refilled every day. We got a very comfortable room, with 2 single beds that are wider in size, in the room there is also a dining table and chairs, so if you buy snacks at P3 or P4 and it is difficult to get a table there, you can just take away and eat in the room. Hopefully next time we can stay longer here.

Alhamdulillah, the food is delicious, the rooms are comfortable, and the location is 100% convenient, right in front of the Umrah gate. Bismillah, God willing, next year's last ten will be here again. Amen, Allahumma Amen.

since 2023 every umrah is always on Pullman Zam Zam

God willing, next year I want to be here again, God willing

It's very convenient for accessing the Grand Mosque, and the elevators are convenient, but the Zamzam Mall elevators are quite long. Hotel elevators are very fast.

I was thrilled to upgrade from a classic 4-bedroom room to a 2-bedroom presidential suite. My God, this blessing is complete. Thank you, Pullman. Checking out of the hotel was easy, and thankfully, it's right in front of the Grand Mosque courtyard.

the hotel staff is very friendly and the food is delicious

It is very comfortable to live here

We stayed at the Pullman Zamzam Hotel during the holiday season, so it was very crowded. It was very helpful when staying in a hotel that was very close to the mosque, especially since we brought a baby. It only took 3 minutes to get down to the mosque courtyard. We booked a city view room, and thankfully, we were given a view of half of the Haram. The room was spacious and quite clean, and there was also a kitchen in the room we chose. For breakfast, there were quite a lot of choices, and the food was okay. The service was quite friendly. Thank God.

For the cleaning staff, they are too aggressive even when I have informed no need to clean up. They opened the door when I not wearing the hijab.

Old hotel, but quite well maintained.. thank you

Great!!!!!! 10 stars deserved.

Excellent. Superb. Great. Very nice.

I booked a room and saw the picture with a carpet on the floor, but when I checked, there was no room. I wanted to rest and sleep with my husband after performing Umrah, but I was really disturbed by the noise from the guests next door who were fighting so badly, throwing things around. I was really disturbed.

Very close to the Grand Mosque. The food court area has plenty of options. I think I'll stay here again with the kids if I perform Umrah again. Very comfortable, clean, and relaxing... :)

The food is not suitable for Indonesia.

cool, awesome, comfortable, direct view of the Grand Mosque

Great experience

very fasting and access to the mosque is just up and down the elevator

Located in the Zamzam Tower, just a short walk to the Kaaba. Unfortunately, there is no direct elevator from the hotel to the ground floor. The room includes a table, making it convenient to enjoy meals. The staff are very friendly.