We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience.

Aircon didn’t work properly, to compensate another cooling machine was put in the room which just spread dust, tv channels were non existent so you couldn’t watch tv at all, room not cleaned properly: super dusty behind the bed and with beer bottle tops, bed was uncomfortable. Food smells from people cooking food means not good ventilation. Rapidly ageing room and hotel

Great staff very comfortable and convenient

Good amenities, friendly staff and location

Room ok. Staff ok

Convenient and flexible

Hotel looked in need of significant renovation. There were stains on the lobby furniture. In my room there was a spill in the fridge that had not been cleaned up, and there were stains on the carpet. The lack of power points made it difficult to charge my electronics. The bathroom looked worn out, and the bathtub had dents and cracks in the enamel.

Everything we needed for an independent stay

Bathroom taps need attention Website could detail inclusions in room

The bathroom was pretty old and grotty. Bath tub stained. After hours check in was a bit of a hassle too. Signage for where to park while checking in was hard to see in the dark and I ended up going round the block. Then not clear where to go in the car park etc. I was very tired and every extra difficulty was a bit mick! Also we asked for two rooms close together and they were quite a long way apart which made it difficult when staying as a family.

Handy location

The property was absolutely filthy, the room had so much dust in it, the pool looked like it had never been cleaned, the car park had a bunch of old damaged cars in it and there was rubbish all around the car park. The room had a disgusting stale smoke smell which made our clothes smell, the cutlery and crockery was a mis-match of different styles and the paint was flaking off the walls onto the carpet. There was a food stain on the cupboard just left there from a previous guest, the sheets had old food stuck to them and it was a disgusting hovel. I took photos to share if I can somehow post them somewhere. For your reputation, please Expedia, remove this property from your website.

The staff on duty on the 27/9/25 to 28/9/25 was very helpful and professional. The room was perfect and self contained ( that was what I was impressed about.) You rarely have self contained units or rooms this days. Wouldn’t mind booking Nesuto in the near future soon.

Great stay out of the city and so nice sleeping amongst leafy suburb. Had a great sleep minimal noise and comfy with kitchen set up. Parking underground mostly empty, thought it prob should have been free considering. Overall good stay.

The room was well equipped and comfortable. Friendly front desk and easy, secure parking. But some maintenance is required - cockroaches in the dishwasher, balcony door was hard to close and lock, carpet needs cleaning and toilet paper and soap holder fittings need to be resecured.

Adverage property. Price point good.

Good.

Great location.. nice and clean.. friendly staff

Check-in had to phone, didnt have my resevation. Nervous wait for someone to assist. Checkout was frustrating. Dropped key in box, then realised need key to get to my car via lift. Luckilly could fish out a key to get out. Nice place but communication was lacking.

A great property close to the location I was visiting. Very safe and quiet for my family and comfortable beds!