We bought the package. Although it is convenient but the tours arrangements were so bad. When we stayed there, it was raining days, they didn’t well scheduled the tours. Once we went back to the hotel, we requested the guider to the gas station for the money changes. The purpose of the money changes is to give them tips, but they just dropped off us on the street although only 10 seconds drive away from the gas station we spent extra 30 minutes walk back to the hotel and missed the sunset tour. That was Sunday and the money changes market was closed. Half minute extra drive for them, they didn’t provide. Then they could arrange the text for the sunset as well. We disappointed with their unthought service.

Great place to stay.

The property and facilities were very nice. The staff were all extremely courteous and professional. We would highly recommend staying at this property.

Large menu and catering to many diet preferences, clean room, friendly and accommodating staff

The resort is in outstanding condition. All of the staff are unbelievably friendly and helpful. The location is great. Pickup and return to the airport are provided. All of the restaurants feature great menus. A very pleasant experience.

Nice rooms, good gym, excellent breakfast and helpful staff. I know we are picky eaters, but we didn’t care for the restaurant evening menu.

Great property, very nice staff and the restaurant is amazing

The staff is everything. They are the most friendly people we have ever had the pleasure of meeting among the many places we have been. The food quality was surprisingly good.

One of the best accommodations we have ever stayed in. Well worth the cost for the value received. Resort and restaurants are excellent.

Was okay.

Superb hotel and a wonderful location. Great facilities and helpful staff where nothing at all was too much trouble. Wonderful stay.

The place is very up-scale but casual just like the whole island. It would not hurt having it closer to "downtown" as the 15-min walk to another restaurant down a narrow road with no sidewalk gets tiring after a while. The pool is excellent and so is the service.

I adored my stay at Nayara Hangaroa. From the moment I arrived I was warmly welcomed with a wonderful fresh fruit welcome drink, and an introductory session where the hotel took the time to learn about what I wanted to do, suggested some immediate tours I could take, and basically set me up for a wonderful stay and experience. The dining was amazing at all times of the day. All the staff, be it at the bar, restaurant, or general concierge services were outstanding. I was hesitant at first about the prearranged tours, and what the experience would be like, but I was so glad I took advantage of the all-inclusive packaging. I am not normally the type of person that likes to take tours, but I highly recommend this approach because it allows you to relax, to be able to enjoy the island, and really helps ensure you don't miss anything. I took a few tours organized by the hotel during my stay in Rapa Nui, as well as others and I loved the experiences arranged through Nayara Hangaroa most. The tour guide during my stay was Tama, and she was incredible. We had such a warm experience, and the group sizes were really small which provided the same kind of feel as a private tour. I will be returning to Nayara Hangaroa next time I visit and highly recommend the experience, the dining and the rooms. My room was beautiful clean, extremely comfortable, and provided a wonderful night rest. Everything was extraordinary. Thank you to all the wonderful people who took care of me during the stay.

*

The property is pretty but not as nice as Nayara Arenal. Food and service were excellent.

This is one of the best hotels I have stayed anywhere in the world. The location right on the coast and near the town was outstanding. The restaurants were fabulous and the staff was always helpful and friendly. I would love to return to this hotel.

Place is amazing and the staff make it even better. Great service from the moment you get out of airport to the minute they drop you back off. Can’t wait to return

Very friendly staff members, convenient location, luxurious room with great views, beautifully presented meals with fresh ingredients, and interesting tours.

It was very comfortable to stay at this resort in Rapa Nui. The rooms are comfortable and quirky, but the real value is in the amenities. The staff is so friendly and helpful. They will help you with all of your arrangements from rental car to excursions. The breakfast was included in our booking and was a great variety, including custom omelets. You need to have your expectations in the right place. This is an extremely isolated island -- one of the most remote places in the world -- so obtaining building supplies and such is a challenge, so most places are behind on maintenance when compared to other locations around the globe. Just accept this as part of the experience or this is not the right destination for you.

Everything