The hotel did not have electricity or air conditioning. I made another reservation within the hour at the Holiday Inn because they had electricity. Expedia never refunded my money because Expedia's customer support says that Wyndam never returned their calls.

Staff were extremely courteous. Cleaning was not done properly. When some of the used glasses were left on table, they continued to be there and not replaced with new ones. Water in the shower is not strong and door for bathroom could not be easily closed. We were supposed to get free breakfast. First day there was a buffet but for rest of the days, they didnt serve buffet as they said they didnt have enough people to make it a buffet. We ended up getting just coffee, bread and just some fruits. Need to be more thoughtful especially if you are in the hospitality business.

Great stay as always. My goto lodging in Merida

An amazing stay…overall a great experience

Excelente opción pero debe mejorar la calidad de las toallas, cambiar la grifería de las habitaciones y mejorar la limpieza diaria de la habitación.

This was my 2nd time staying here. The hospitality is on point and I love the way they assist in helping me practice the language.

Poorly maintained, moldy sinks, staff says its normal. Slow to act on your request.

The service provided by the entire staff was impeccable! Thank you for answering our questions and making great suggestions on activities and sights to see.

Good restaurant! Friendly staff!

Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back.

I stayed for 14 nights and I have great things to say about the property and the staff. This is a model property for every other hotel in my opinion. Everyone was pleasant and guest focused. Super experience!

En términos generales todo muy bien

Good service, friendly staff, 24/7 attendants

Great place, great vibes - staff was amazing! Will definitely stay here again next time I visit Merida.

Una porquería de Hotel, increíble que la marca Wyndham opere una propiedad con tan poco mantenimiento, capacitación de personal, restaurante caro y malo. En fin lo único bueno es que los sábados a dos calles se pone un puesto que vende tacos de lechón espectaculares.

Lovely place nice swimming pool ! Nice restaurant! We are in Love with this place !

I like the location is next to Paseo Montejo, My room was not very clean, I found dirt under the bed and hair in corners. Place is beautiful has a Starbucks cafeteria inside next to the pool and a restaurant very convenient for having a late dinne. Just the cleaning issue was sad.

Room 417 smelt of mound, wifi was intermittent,, aircon didn’t work well, dining was good, service was good

Loved my stay here! Friendly staff, wonderful location, and great property!

Property next door under construction drilling and hammering from 10am to 6pm during my stay was really upsetting and uncomfortable 😠 I demand a partial refund for the inconvenience