Overall Ratings & Reviews Auberge du Jeu de Paume

After four days in Paris it was dreamy to take a quick 25 min train ride to Chantilly and stay here. My fiance and I got engaged the night before we stayed here & it was so special to celebrate it here. The staff was great, the room was clean and beautifully decorated. I loved the pool and sauna as well, it was nice how late the pool and sauna were open too (10pm).

Fabulous stay!

Not recommending this hotel as service was disappointing and the room was ok - particularly considering the price / brand. My main issue is that I asked the desk to call me a taxi for the airport but instead they booked me the hotel car. They never informed me of this and they never provided a rate (not even on my final bill) and only found out about this when they charged my credit card after I left. Had I known this was a hotel car / been a told of the rate at any point I would never have taken the car (it’s an appalling 195 euros for a 30 minute ride vs a taxi which is 70). When I finally got a hold of someone at the hotel and they explained the charge (3 days after check out), they acknowledged that this was their error but said since I took the car there was nothing they would do. Perhaps an ok respond or a 2-star hotel but pretty poor service for a ‘5*’. Additionally the room stunk of cigarettes.

Absolutely Amazing……..Everyone was excellent.

Perfect stay. Beautiful hotel and lovely helpful staff.

We absolutely loved our stay , a lovely walkable little town with a stunning castle , we came after Paris for a little down time . The staff went above and beyond in every way to make us feel welcome , especially as Americans . Special shoutout to Ramy the concierge , and Eduard the fabulous sommelier. We so enjoyed our delicious dinner in the brasserie the first night , we decided to splurge and sit at the chefs table at the gastronomy restaurant the 2nd night for a 7 course tasting menu and it was an evening we will never forget! Incredible food and wine . We also enjoyed the quiet and spacious room , the pool and the buffet breakfast . A terrific stay !! Highly recommended!

Great place, front desk staff were grumpy.So were the restaurant staff

An excellent location for visiting the Chateau, the riding stables and the town. All are an easily walkable distance. We ate in both the hotel restaurants and enjoyed our meals and the service immensely. We look forward to returning.

A very young, friendly and helpful staff although sometimes the message fell through the cracks. Just minor things. Breakfast was quite pricey and not as great as we expected for the price. Lovely large rooms and just adjacent to the chateau so very convenient. Nearby nice restaurants. Pool is heated and sauna and steam were great! Definitely a beautiful property. We also appreciated that we were able to modify our stay to leave early to care for a sick family member.

The hotel is excellent- the room is spacious and beautiful decorated. The spa facilities are super. I did a massage at the Spa by Chustelle, which I enjoyed very much.

Great stay!

Gorgeous quaint Hôtel comfortable bed and lovely size room , felt very luxurious , good bar food and friendly bar staff too

We came in on a very early flight and were at the Auberge by 8am. Though the rooms were of course not ready, the staff was very accommodating, allowing us to sit for breakfast (which was excellent and high quality). We had dinner in the bistro there the first night and the food was some of the best we had in France during our visit. An excellent hotel to stay at when visiting Chantilly!

Nice place in a very cute location, well overpriced, and petty that they also charge extra for breakfast

Rooms well proportioned & very comfortable. Spa facilities great.

Have stayed in many R&C properties before. This Hotel accommodates large groups in hotel guest spaces so very disruptive to have dinner (smoking proximity to eating area). Hard sell to upgrade at check-in for one night only stay. Bedding dated with cheap lumpy pillows for Relais et Chateau property. Air unsatisfactory . Very disappointing.

Very good service. Great location.

Excellent Service - perfect cleanliness - Amazing place, the Only issue is Poor quantity of things in the room ( only 1 soap, not enough kits for a 5 stars hotel in toilets, some missing as well)

This a a beautiful property located within the town limits of Chantilly. Only 30 minutes from Charles de Gualle airport and most of the drive is through farmland, small villages and forest. Staff is ver friendly. Common areas are beautifully decorated. The rooms are very nice. Excellent bar.

Perfectly located for a visit to Chantilly Castle. Great service and a friendly and helpful concierge and hotel reception. Everything was in order as requested. Weather was great and so the visit was simply fantastic. We had to dine in the bistro as the better restaurant was closed (on Mondays). Not expecting much, so it didn't disappoint (especially having read some previous reviews that the bistro was unimpressive). I think the previous reviews were likely unreasonably harsh!