Spa filthy, room dated, staff bordering on rude

Lacking in customer service verging on rude! Hotel a bit dated, room was dirty. Didn’t bother complaining got the feeling they wouldn’t bother anyway. Booked the spa too. Water was filthy! Murky green/grey colour! They have a cheek to charge for it. The only fridge in the room stocked to the roof with their products! Would be nice to have somewhere to store refrigerated products. They also tried to charge us twice for the spa when we left even though they insisted we pay when checking in. They hold your passport and unless you return they crappy robes, bag, towel etc they won’t give you it back. Would never return! Shame really cause it could be nice

The hotel room was a perfect size. The breakfast was great and the spa was perfect. The staff were very accommodating and made us feel very comfortable. Such a great place.

Very beautiful hotel, everywhere was clean, room was nice. The only downside for me was that breakfast was below average as there weren’t a lot of options. Receptionists were very friendly and helpful, I needed a charger and they went above and beyond to get it. Great place to stay.

Shuttle service to the Airport Malpensa was €50 which I think is pricey for 10min drive. Wish I put that €50 towards a hotel in the airport then I could wake up later and not worry about traffic.

Hotel eccellente con camere spaziose, silenziose e comode, una bella area wellness e in generale un bel design e un’atmosfera piacevole. anche la colazione molto buona e variata. Si trova vicino all’autostrada, quindi molto comodo per esplorare milano e dintorni.

The friendly staff made the arrival pleasant. The clean modern rooms made the visit pleasant. The comfortable beds made the night pleasantly restful. A very pleasant place.

The room was excellent in every way. I was traveling solo and the staff was above and beyond courteous. I would definitely recommend this hotel.

Good place, it would be nice to have drinking water in the room or at least in the fridge for a fee

I've stayed here before, and like everything about it. Done with an eye to design, and an attention to detail not common in hotels in this price range. We always leave satisfied.

Lovely room, friendly staff, slight issue with evevning meal and us not getting a drink for quite some time, however the waitress was veru busy. But the hotel was perfect for what we wanted it for. Fabulous

The breakfast options were limited. The stupidest policy I’ve ever seen !! At breakfast, if you want sunny side up eggs, you have to pay extra (on top of breakfast fees!!!) I thought this is a 4 star hotel !! On top of that, they refuse to refund the breakfast fees. So either pay for what’s common across any decent hotel, or get lost.

Wonderful stay

Clean room, and easy parking

The Hotel was beautiful very picture taken spot. However, it's not close to anything and to take taxi or Uber it was expensive even to the airport which was very close.

Good hotel, very welcoming, on-site restaurant is great in the evening as there is really not much else in the area. Bed was comfortable.

Clean room

Clean room honestly Friendly staff, free parkings , but the service is poor , restaurant close after 10 pm no food available They didnt provide water in room Pillows were uncomfortable and old , noisy street

nice hotel near airport. Clean and in good condition. Nice surroundings. Good for one or two nights after landing or before take off.

Beautiful hotel with clean and beautiful room