Overall Ratings & Reviews Cicilia City Hotel Saigon Center

Dear Valued Guest Thank you very much for your kind words and for choosing Cicilia City Hotel Saigon Center for your stay. Ho Chi Minh City is a vibrant and livable city with amazing food streets, including the famous Huynh Hoa banh mi and beautiful coffee shops. Many thanks again, we look forward to welcoming you back soon. Sincerely, Vu Dinh Phuong General Manager

Dear Ms. Le Thi H.P The Board of Directors of Cicilia City Hotel has just received your good reviews when staying at the hotel. We sincerely thank you very much. All hotel staff will continue to promote the service and care of guests with enthusiasm and thoughtfulness. We wish you a productive and successful working day. Sincerely, GM Vu Dinh Phuong

Yes, Mr. and Mrs. Dinh. The Board of Directors of Cicilia City Hotel sincerely apologizes to you for the shortcomings in booking and canceling rooms in serving guests. The Board of Directors will seriously work with the Room Booking and Reception departments. The Board of Directors of the hotel always appreciates the comments of customers, to perfect the hotel services better. Once again, we hope you sympathize with this unexpected incident. We look forward to welcoming you next time with better service quality. We wish you good health and success. Best regards, GM Vu Dinh Phuong

Dear Customer, The hotel's Board of Directors has received your comments. First of all, we sincerely apologize for the unsatisfactory experience with the refrigerator, TV and odor service errors... The Board of Directors and the Maintenance and Housekeeping departments will immediately check and handle the above issues to improve the hotel's service. We hope for your understanding and hope to welcome you back next time with perfect service quality, to your satisfaction. Best regards, GM Vu Dinh Phuong

Dear M. V***u, Thank you for choosing Cicilia Saigon Hotel for your stay. We have received your comments and we are sorry for your bad experience here. Your comments have been forwarded to relevant departments for timely improvement. At Cicilia Saigon, customer feedback is always a valuable motivation to help us continuously improve our quality to provide the best services. Once again, we sincerely thank you for your sharing and comments, and hope to have the opportunity to bring you better experiences in the near future. Best regards, Vu Dinh Phuong General Manager

Dear M. Henni R, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and I will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely, Vu Dinh Phuong General Manager