The reception team were so friendly and helpful, so lovely. The outdoor pool was really hot and clean with plenty of space The bar area was great with beautiful views over the sea although there was a problem with the draught beers when we stayed and the staff didn’t seem very helpful or well trained The room was comfortable but a little dated

The location of the hotel is suburb. The hotel is lovely but does need an update, ie. a lick of paint etc. The room was nice and clean, the bar area and restaurant were lovely, breakfast was nice and fresh and the views from the terrace were amazing. Overall we had a wonderful 3 day break! Would definitely come back!!

Location is excellent and the staff are helpful However attention needs to be be made in regards to the property and rooms. That being said we will be back.

Very disturbing and dangerous protocol at this hotel. During our first night we had 3 fire alarms go off. 11.40pm 11.50pm and 4.50 am. During the first two no evacuation was carried out, staff were not correctly trained, fire panel was showing as disabled yet staff felt it was still safe. General manager refused to come to the hotel that evening. We kept being told there was no issue and the sensor had been removed ( this is not normal practice) but then another alarm triggered in the morning clearly not same sensor as had been removed. Therefore something was not right. 45 minutes to take a roll call was far too long. Fire brigade were told it was an issue with the panel this could not be proved and they didn’t come. Smoke and ashes were smelt on the second floor - then we found out there had been a fire the week before. The whole experience showed a lack of care, staff more concerned about following their ludicrous protocol - which is not to evacuate when the alarm goes off, also felt like staff were more concerned for their jobs. People did not want to go back in and slept in cars!! View is amazing but for me not worth the above, needs serious overhaul including bathroom and overall facilities but could be a real gem!

Fabulous position and very relaxing stay. Will definitely return.

Room had frosted windows to hide the view into the central area and dirty flaking exterior paint etc EV chargers very expensive. Breakfast staff not much attention to detail, not keeping things topped up etc. Glass bins emptied early in the morning (contrary to hotels own policies) which was very noisy. Hot tub and pool area were nice though.

The room was clean and bright despite being a budget room. The only criticism is there were no toiletries in the bathroom when we arrived and we only got some on day 2. Breakfast was OK but very short staffed. Most items ran out quickly and took a while to replenish. We have been coming to this hotel for years and noticed the decline in service this time. The one great constant was the lovely swimming pool and the lifeguard manager who is always friendly and super helpful.

Stunning property excellent location can’t wait to return

Great location with out outstanding sea views. . Breakfast very good. Room was clean. Bathroom needed to be updated with improved shower . Pleasant, helpful staff.

My wife and I had the best time. We celebrated for her 40th birthday and Sandbanks itself is the best place, the hotel is the best location, the beach is a few metres away and the ferry is also a few metres away. Highly recommend this hotel, the perfect location and the staff were brilliant too. Thank and hope to be back soon

All the staff that we came into contact with were all very polite and very friendly.it certainly makes a difference.we didn't want to leave.

We were so pleased with everything. Our room was and very large along with a very large bathroom with lovely thick white towels. The breakfast you had so much to pick from. Evening meal was excellent. The staff have all been very helpful nothing to much trouble. In fact we throughly enjoyed our stay and would recommend a stay there

The Haven is in a wonderful position at the entrance to to Poole Harbour. Staff are welcoming and friendly, the rooms are comfortable and the whole hotel is clean. Did not eat there this trip but only because the are some many restaurants to try locally in and around Poole.

Fantastic property and wonderful staff ..would love to return

.

Breakfast very good, Great choice, all items topped up frequently and fresh. Excellent location for drivers or bus users.

The breakfast was okay and always look forward to it throughout my stay. The always cleaned and tidy up the room always. The stafff was friendly and welcoming. The breach view was superb.

One night leisure stay. Staff very friendly and helpful. Views fantastic and helped by great weather. Location couldn't be better. Breakfast good. We would stay agoin

breakfast fresh, room clean, staff could be better, harbour view great

Breakfast was lovely