Overall Ratings & Reviews Kusatsu Now Resort Hotel

Great hotel. This is for relaxing. The onsen is awesome. Fantastic dinner and breakfast included.

Spoke very little Japanese. However the staff, especially Yo-san, tried their best to accommodate us so that we would have a pleasant stay.

This is the hotel that you can relax the onsen,the food was great a very spacius restaurant..and the it was so clean

Great hotel, it feels recently renovated. Kind staff and good food!

The room is clean. The spread at the buffet table is quality. The onsen is excellent. Thankful for the shiutle service to Bus Terminal and Yubatake.

Enjoyed our stay. Food while simple is very fresh and delicious. Staff is friendly and helpful.

Wonderful hotel in a great location. With superb dinner and breakfast. Staffs very accomodating and kind. Piano and singer, nice ambiance while having dinner or at the lounge. Hotel shuttle bus very convenient going to Yubatake souan. Bring swim wear for pool use. Room very tidy. Exellent in every way. Me and family really had a great time. Definitely, we'll be back again. ★★★★★　

The lobby and private Onsens were well maintained. The room has a nice view... but that was it. It was literally falling apart. I went to turn on the lights and the switch pop back into the cupboard. The sheets had blood stains. The toilet was really rusty. The wallpaper was peeling off. The chairs were really dirty. The staff were very nice and has shuttle bus very often to key locations.

Pretty good place to enjoy 2-3 days. The staffs are very friendly. The onsen setup is the hightlight and looks so natural and enjoyable. It has both indoor and outdoor.

Great experience at this hotel, the buffet spread was amazing and delicious. Excellent service everywhere in the hotel. Rooms are a bit dated and worn but still acceptable. The Onsen is Superb ! 2 Outdoor spring water pools, 3 indoor pools with different temperature, Jacuzzi and sauna. The changing area is full of amenities, plenty of free products to try. Shuttle bus service to the main town area is also very convenient. Highly recommended.

Bad check in as the girl has a frown on her face all the time. Toilet in the room has bad smell though asking for a special clean up. Buffer is good.

We'd stayed at other Onsen hotels and that's why we chose this hotel. Our hotel room air conditioning wasn't working but a staff member came & tried to repair and it didn't work so he brought us a fan. It worked out well because it cooled off during the night. The bathroom had a mildew odor and the room smelled a bit of smoke but it was tolerable. The onsen is wonderful with the 6 different pools but needs overhauling, new tile as there was much grout missing and the patio window doors going from the inside onsen to the outdoor onsen was dirty. The smorgasbord meal was just "ok" (I'm comparing to the same type of hotels offering same type of meals in other parts of Japan). They have a FANTASTIC staff of people!!!

Hotel is lovely, although rooms are dated and on the smaller side. The bathrooms look like they haven't been updated since the 1980s. The bed was very comfortable - although a Japanese room option would have been nice. The buffet dinner was excellent. Onsen (spa) bath was very good, with nice natural water, although the onsen area was a little small. For a Kusatsu resort hotel, where the onsen is the main attraction, I would have expected a bit more.

Great place to stay!

The mattress is uncomfortable And only provide one sock and very hot in room. Luckily the front desk staff bring me a fan. Staffs are nice.

除了房間太少 其他都很好

食事と露天風呂が素晴らしい。部屋も広く、レストランの座席数も余裕がある。

ご飯も美味しく、アクティビティも豊富で楽しかったです！

we had a perfect two-night stay at the Kusatsu Now Resort. First the staff has the best service I have ever experienced even though there was a language barrier. but the staff went beyond everything to keep us happy. Secondly the town of Kusatsu is really beautiful and compact so absolutely worth of visit!

アメニティがとても充実していた。 ビュッフェの食事だけでなく飲み物も豊富で満足だった。 ただ壁紙が破れていたり、シャワーが壊れていたり、鏡が古く傷んでいたり…宿泊費をあれだけ取るならもう少し施設も綺麗にしてもらえるとありがたいです。