There was works being done so didn't get to appreciate the beauty fully. But our room was lovely and the bed was great for sleep. We chose it for the Victorian look and it didn't disappoint. We were lucky to find parking outside otherwise there are nearby ones walking distance away but not so cheap

Excellent welcome at reception- Omar is very professional and efficient. Beautiful upgrade to pinfold suite. Phenomenal decor and hotel. Tasty breakfast. 5 stars

A very comfortable, clean and professionally well run hotel. We attended for a private function and decided to stay over. Building is located within a lovely and clean area of the centre of Birmingham. Few steps leading up to the reception and helpful and friendly staff welcoming us. Simple check in. Our room was huge and staff kindly upgraded us to a larger suite. Very comfortable bed, amazing and spacious bathroom with the best shower I’ve ever used. High quality facilities and amenities provided. I have no issues with this hotel but to highly recommend to anyone.

Lovely room, quiet, nice location, friendly and helpful staff!

I had a perfect stay here. The staff were absolutely amazing, went the extra mile for me and made it a warm and friendly stay for me as a solo traveller. I find it quite rare to experience such genuine warmth from a city centre hotel. I will definitely stay here again in future. Rooms are very clean and comfortable. Location is great, very central to the business district and immediate distance to the shops.

Lovely property, excellent service

Was a little surprised that the place was not as nice as the photos. I know an old hospital must be difficult to renovate and maintain but was expecting better for the price.

Theb

Perfect stay for the night, the room is absolutely amazing at this hotel always nice and big and clean

This is a Ok hotel. Not unique.

If you want a hotel with character, e.g. period features, high ceiling etc and is very close to the train station yet far enough away from the city hubbub. Then this is your hotel!

Convenient location with usual high standards. Great food.

Room was gorgeous and location was centre of town perfect for getting about. The cost of the breakfast was expensive for what I ordered but it was very tasty

Very comfortable, stylish decor.

Nice hotel, very clean and tidy. Great location. Slightly annoying that all 4 USB ports in the room didn't work, meaning we couldn't charge phones, but staff were friendly and lent us a spare USB plug.

Room okay recently refreshed with improved air-Con. lighting is very poor in this room and badly planned. This room Geoffrey Morrell requires another table lamp, stand alone or desk lamp.

Hotel is well situated and close to many bars and restaurants along Colmore and in the Cathedral quarter. Easy to find and a short walk from New Street train station. Staff were welcoming and helpful and check in was quick and easy. The room was well set up and had plenty of space to relax in. We did have a couple of drinks in the comfortable and well stocked hotel bar - excellent service! Comfortable and well set up overall and a lovely stay even if it was only one night. Would recommend.

Generally ok should offer promo not let the customer know if they can offer it or not...

Very comfortable and well maintained hotel in a lovely classic building. Great staff and a cozy bar.

Great stay best bathroom