This is a charming boutique hotel with friendly and helpful staff. I wish I had more time to stay there longer. The hotel safety was paramount; this is an enclosed facility that requires key card entry to get in the grounds - which are beautiful and great for lingering outdoors. Its about 30 minutes from the airport. I arranged a paid shuttle service with the hotel to pick me up and drop me off at the airport so I didn't mess with local taxis or uber. I had my own private ride associated with the hotel. They stayed in touch via Whatsapp and I knew exactly how to find my driver at the airport and was able to check in with him for the pick up to feel secure that he would show up - which he did - right on time - to get me back for my early flight. Breakfast is included but service started later than my early morning tour so I didn't experience it. The staff was very helpful in helping me understand how to get around the city.

The staff were helpful, and courteous, and we appreciated the early morning welcome. The room was clean, the breakfast was great and the complimentary wine hour was an amazing touch. This is the only place I would recommend for people to stay if they want to visit Santiago!

One of the nicest places we have ever stayed. It was a lovely historic building in a lively neighborhood within walking distance of many attractions. Everyone on the staff was very helpful. Our room was beautiful, the common sitting room was lovely and everyone seemed to enjoy the "happy hour" with complimentary wine. The breakfast on the patio was substantial and delightful. As is typical of historic hotels, there is no elevator but a porter carried all of our luggage and they were very accommodating about storing our luggage until time for our transport to the airport. We wished we could have stayed longer and highly recommend this hotel to anyone visiting Santiago.

Great place. A converted old house. The neighborhood is quite lively and many restaurants in the area. Rooms are decorated with individual themes. Staff was very helpful. Breakfast was good. Only issue is that it is 5 stories and no elevator. Staff was great about helping with luggage. Might be an issue for anyone who cannot climb stairs easily.

Spotless room, excellent service, charming hotel.

Great location. The staff tookncsrebif any needs we had. I would stay here again.

Excellent room, bed, quiet, service exceptional, breakfast great and 5 pm wine tasting enjoyable. Location terrific with great choice of Chilean restaurants nearby, funicular and cable car nearby, fine arts museum, national history museum and cathedral.

An incredibly accommodating and friendly staff. I would absolutely here again!

Great room, clean and comfortable, very friendly staff! Great location!

Great breakfast!

Absolutely gorgeous boutique hotel. Loved our room with its balcony. Very personalised stay with attentive staff. Great location. Near lots of eateries. Couldn’t fault it!

Wonderful staff, beautiful hotel!

The hotel is beautiful and in a great location. Their breakfast is superb.

Friendly staff, efficient check-in, clean rooms

Very cool hotel. Great balcony and bar overlooking great neighborhood and restaurants. Enjoyed wines hour.

The staff at Castillo Rojo was super helpful and friendly - really great service orientation. The hotel was charming and the inner patio was a cool place to wind down after traveling that day. The room was spacious and comfortable. The location was good, nestled in a colorful neighborhood with many eateries and near the base of Cerro San Cristobal (a must-visit in Santiago). Didn't check out breakfast as we had a very early departure but they kindly made us a to-go bag! Perfect place to stay!

Quick and efficient.

Amazing unique hotel. Staff and secretive were top notch. Will be returning again!

Beautiful historic hotel. Friendly service.

This was a delightful hotel in a great neighborhood. However we can’t really recommend it if you are staying over a weekend and want peace and quiet. There was a wedding reception directly under our room and in the adjacent courtyard that was extremely loud with music and a dj until way past midnight. It was impossible for guests to sleep as the rooms all overlook this courtyard. The vibrations were so intense our windows and doors were rattling. While we understand a boutique hotel has to support itself in many ways and weddings may offer a chance for additional revenue, the wedding was so over the top loud it seems impossible to operate a hotel in the same location. We are returning to Santiago in a few months but sadly will not take the same risk and will book elsewhere.