My room was cleamed every day towels changed and bed made

Tmy room was clean and very comfortable. The staff were very kind and helpful. The outlook is beautiful and suruation for me is the best.

Breakfast just warm and quality of ingredients could be better

The hotel has amazing character and suits those looking to experience British history! Super friendly staff, relaxed atmosphere and quite out there interior design vs the boring modern hotels. The poached eggs with the breakfast were also some of the best I have ever had.

Unfortunately pool closed for refurbishments . Didn’t get a chance to eat at the hotel

Love coming to the Grand hotel it’s so welcoming & love the cosy atmosphere at reception & the bar area

The hotel was very tired looking and not the cleanest. Bar staff were very slow and poor service. Breakfast staff were great.

Clean room. Mattress not great very springy and going in all directions and had to ask for a duvet the second night to lie on to get some sleep. This was disappointing Bar good. Booked for dinner but service was sadly lacking, food ok. Outside balcony good to sit outside and staff table service was good Spectacular view from the room and may visit again

Minimal Hotel parking available. Reliant on local roads. Incredible frustrating finding a spot to park, particularly as I am a Blue Badge holder!!

The hotel is a little dated but the room was clean. Dinner was good and all of the staff were lovely & friendly

A good hotel!

The staff were brilliant from moment one. The hotel was clean and tidy. Breakfast in the morning was lovely and plenty of it

Staff are amazing

Overall we had a lovely time. The place is just looking a bit tired and old fashioned. The decor is a mishmash of themes with some questionable colour choices and looking a bit rough round the edges. However finding a hotel that accommodates dogs is fantastic and location is great. Staff are friendly and you can tell thy work hard.

Overall it was lovely, we had a nice time and to find a hotel that will accommodate dogs is fantastic. It’s just looking a bit old and tired. A bit scruffy around the edges and old fashioned. The decor is a bit of a mishmash of themes with some questionable colour choices. The staff were friendly and accommodating and you could tell they work hard. I think it has all the right attributes just maybe more attention to detail is needed.

The room, and general upkeep was top notch. Staff were friendly and welcoming. Smallest issue: The shower was not great. The water pressure was not ideal.

Nice and quiet

Clean comfortable room. Decor and furniture dated

Yes very clean, staff courteous especially Emma, went that extra to help.

Staff very polite, rooms very good, certain parts of the hotel dated.