We had a mixed experience. You are ‘welcomed” with signs about the keypad to get in, signs asking guests to “lose your shoes” and inspirational quotes such as “Arrive as strangers, leave as friends.” Unfortunately, this didn’t reflect our experience, as we didn’t meet the people running the property
On the positive side, we were allowed an early check-in, which was much appreciated. There is also a large communal lounge and a well-equipped guest kitchen.
However, our room was incredibly small - there wasn’t enough space to open our suitcase properly. It was also extremely hot. We knew before arriving there was no air conditioning and that fans were provided, but there were no power sockets to plug it in. And, the only socket we found for charging our phones was in the bathroom. The padded headboard was also covered in plastic, was rather odd.
Before our stay, I emailed to ask if my sister and her son could have a twin room rather than a queen bed. Unfortunately, I never received a reply, and they were allocated a single queen bed. Had we known this in advance, we would have chosen alternative accommodation. There also didn’t seem to be anyone readily available to contact or discuss issues with.
When we arrived & departed, the only people we saw were two young cleaners. One offered to help with our luggage, but only after we had already carried everything inside ourselves. And they ignored us as we left!
Help with luggage although above & beyond would have been lovely.
