It is a very big beautiful property with great restaurants/ food choices and snack stands near the pools. There’s a nice kids pool that is very shallow and has slides and water falls. It has a theatre with nightly performances, we saw a great 70’s Disco sing & dance performance. It has a night club for 18 years and over with a DJ, that was great fun. The Lobby bar is a great hang out place to chit chat, have some drinks and/or play jeopardy kind of games, or just watch a large movie screen showing concerts and playing great music. The only down side is being far away from the airport. It’s 45 minute drive. And it’s not near any walking distance stores or other restaurants. We visited during early August and it’s very humid, so we were uncomfortable most of the time. And could cool down only when we returned to our room. The buffet and restaurants were not cool enough. Only the Japanese restaurant was cool. We were in sweat the entire trip. The water temperature in the pools are warm, too warm for our taste, we wanted to cool down and couldn’t. I suggest going when it’s not so humid.

We experience several issues: Our family of 17 recently stayed at Iberostar, and while we genuinely tried to make the best of our vacation and enjoyed spending time together, several service issues made this stay fall well below our expectations. The experience started with an extremely long check-in process. After driving several hours from Guadalajara to Punta Mita, we waited more than an hour and a half to receive our rooms. Instead of prioritizing getting tired guests checked in, the staff spent a significant amount of time explaining the resort’s amenities. That information could have easily been shared later or through a brochure or the app. Once we finally checked in, we discovered there were very limited food options available. The specialty restaurants required reservations, but by the time we arrived they were already fully booked, leaving us with few dining choices after a long day of travel. Unfortunately, the issues continued. Our room developed a water leak through the wall during a rainy day. Although we reported it immediately, it took quite some time for someone to respond and clean the room. Eventually, we were moved to another room, but then waited over an hour for a bellman to transfer our luggage. The staff attempted to make up for the inconvenience by offering us a bottle of champagne, which was a thoughtful gesture. However, it was accidentally left behind in our original room and never delivered to the new one, the lack of follow up.

This place was great! It was very nice and cozy. Most common spaces did not have air conditioning so if it was a hot day, bare with the heat! Your room was the coolest place. They somewhat had plenty for the little kids/toddler/babies to do. They had a little splash area designed for them and that was great. There dry playground definitely needs a new makeover. Maybe make the ground a soft ground play area instead of some rough gravel sand. After 6pm there wasn’t anything left to do for babies or toddlers unless they had an even or showing that falls into your time of stay or itinerary of the day. They have an indoor play area but that was off for day care or camp time most of the day. They should at least open later hours for parents who want there kids to tired themselves out before bed. And that area needed Air Conditioning also. It was very warm in a lot of indoor areas also. But overall I like the place and if your have a small growing family or even just a getaway on a nice beach front this place was OK in my books

The resort was clean and everyone was friendly. The food was amazing at all restaurants as well!

Clean rooms, clean restaurants, nice staff

Beautiful resort and food was delicious. Buffet had a variety of delicious food. A short walk to the beautiful beach. Resort was maintained very clean the whole time. Only downfall was no designated nights like Tropical night, white night etc. and No bubble soap pool party lol

Everything is excellent

The hotel is not a 5 star at all, the room looked old, very few power outlets, water would accumulate in the sink. There were ants during the night. The staff was amazing. It is a shame that

The main pool was closed for an entire day with no communication to guests. Upgrades were offered for a fee on check in but service (pool) access was decreased. Lower pool was closed for 2 days. We should have been offered a discount.

Angel at the Cortes restaurant was super nice he went the extra mile for us, very knowledgeable about how to treat people, the only reason I didn’t gave 5 to the resort is because the reception was very disorganized and people were waiting in line not knowing where to go.also the food at the food court some of them were cold and coffee was not good for my experience..

Muy buen servicio atención gastronomía y recreación no repetiría sin duda

They are very friendly, and you have everything right there, the beach is beautiful, the food is extraordinary delicious, and they made me feel very special.

Great stay good food, fun pool and beach areas to choose from. Lunch was great, the tacos by the beach were fantastic, the only tiny complaint is the room AC could have blown a touch cooler. Everything else was super awesome

It was OK. Food was good overall and pool was nice and well maintained. That said, hotels.com advertises $400 for use in the hotel and that was one of the main drivers for choosing this hotel vs others. Upon arrival it turns out it is 16 $25 coupons WHEN YOU SPEND $100. Coupons can't be used together so they are almost useless. The breakfast got super crowded due to being 1 restaurant for the whole hotel. And they were very unflexible with dinner reservations.

I would recommend the hotel a better strategy for the check-in and check-out. There is not too much organization about that and we didn’t have a good experience. People was just looking each other to see who was first. Ms. Maria made she can to organize us. Also the room we reserved with a king bed wasn’t available at our arrival. We had to stay in a doble the first night and they move us to a king size next day. The rest of our experience at the hotel was pretty much very good. Food at the restaurants very good. Waiter Mr. Juan Carlos at the Stake-house restaurant was very helpful, thank you. Waiters Mr. Gustavo and Mr. David very good at “El Nopal” restaurant. Basically all the amenities were really good. Thank you.

Fantastic food and great service. Everyone greets you!

Had a wonderful time everything was great

Muy recomendable! Regresaremos!!

Great property, great food, great staff. Would go back in a second

Ok resort not outstanding