Traveloka (234)
8.7
Very Good
From 234 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.6
Meal
8.8
Location
9.2
Service and Facilites
8.8
People often mention about Mai Charming Hotel and Spa
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Distance to City Center (55)
Surroundings (55)
Accessibility (52)
Staff Friendliness (52)
Bathroom (50)
Room Space (49)
Check-in/out Time (47)
Activity Option (46)
Bedroom (46)
Wifi (45)
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Traveler Reviews Mai Charming Hotel and Spa
Number of reviews per page
20
40
Customer reviews
V***h
8.4
/10
Reviewed 7 day(s) ago
Friendly and enthusiastic staff, clean room. Reasonable price.
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TT
Thai T. P.
Staycation
9.7
/10
Reviewed 2 week(s) ago
Friendly and enthusiastic staff. When going in and out, everyone greets. The room is clean and tidy. Importantly, it is very convenient to go out, it is close to everything, just walking distance.
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Accommodation's Reply
10 Jun 2025
Hello Thai T. P.
On behalf of Mai Charming Hotel, the Customer Service Department would like to thank you for taking the time to share your experience during your stay at the hotel, and especially for your compliments to the reception staff, as well as the central location of the hotel. We hope that you will continue to support the hotel on your next visit to Hanoi! Wishing you and your family good health and success!
Sincerely thank you!
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TH
Tri H. H.
Leisure
10.0
/10
Reviewed 5 week(s) ago
the surrounding area is surrounded by restaurants..it's not hard to find food..not even 100m away there is a halal michelin pho 10..there are also those who sell fresh bread from the oven..authentic vietnamese restaurant MET..my pho is on the left
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1 people find it helpful
Accommodation's Reply
14 May 2025
Dear Value guests,
First of all, we would like to express our sincere thanks to you for booking and choosing our hotel in Hanoi, and more valuable is your sharing about your experiences during your stay at the hotel, to help us become more and more perfect, better and stronger, so that more people know us! We would like to acknowledge these valuable contributions, and wish you and your family good health and success, we hope that when you return to Vietnam, you will continue to support us!
Sincerely thank you!
Mai Charming Hotel and Spa
Y***y
8.5
/10
Reviewed 22 week(s) ago
very friendly and helpful hotel staff
strategic location
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Accommodation's Reply
19 Jan 2025
Thank you so much for staying with us. Best wish for you and your Family!
G
Guest
8.5
/10
Reviewed 29 week(s) ago
Great location, very near to the infamous micheline Pho 10 Le Quoc Su.
2 people find it helpful
G
Guest
8.8
/10
Reviewed 29 week(s) ago
The location is the best thing of this hotel. They provide laundry at 40K/kg. The lady staff is not very informative but the gentelman staff is. We book 2 days with different booking, the lady staff told us to change room from 2nd floor to 5th floor because we use different booking. We ask to stay in the same room but she refuse. When we talked with other staff (it was man) he make sure we stay at the same room.
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4 people find it helpful
VH
Vo Hong T.
Staycation
6.8
/10
Reviewed 31 week(s) ago
The hotel is in a good location but the rooms are quite old and not decorated so some places are quite sloppy. Luckily the toilets are newly renovated so they are clean. The hotel management seems to be not careful with some small details, for example leaving things lying around in the elevator. Friendly staff.
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1 people find it helpful
k***h
Leisure
8.8
/10
Reviewed 32 week(s) ago
The hotel is located right in the center of the old town, with many restaurants and convenient transportation. The rooms are spacious and relatively clean. However, I would like to comment on the strong smell of fabric softener on the bed sheets and a few days later, the bathroom in the room smelled of sewers. I called the reception but they couldn't fix it.
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Ha Nhat T.
8.5
/10
Reviewed 33 week(s) ago
A moderate place in terms of price and facilities to stay, friendly staff, warm welcome, clean space, simple rooms, located in the center of the old town very convenient, near the Cathedral and convenient to move anywhere. Will come back here next time.
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D***H
8.5
/10
Reviewed 33 week(s) ago
Friendly and enthusiastic staff
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HD
Huynh D. H.
8.4
/10
Reviewed 33 week(s) ago
Everything is good, but need to fix the smell in the bathroom.
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1 people find it helpful
HA
Hùng A. N.
Business
10.0
/10
Reviewed 34 week(s) ago
excellent, attentive staff, spacious space
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PHAM T.
Staycation
6.6
/10
Reviewed 34 week(s) ago
Small room, old furniture, some corners of the wall are moldy, but the location is very good & convenient for visiting the old town, many amenities around
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n***n
Staycation
10.0
/10
Reviewed 35 week(s) ago
Great hotel. Right in the center and surrounded by many good restaurants. Extremely friendly staff. I will definitely come back and recommend to friends
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J***t
Leisure
8.2
/10
Reviewed 35 week(s) ago
The receptionist was good, he 's nice. The room was okay, the cleaning service clean your room everyday but they don't clean the floor at all, so I was here for 1 week and for the week I can see all my hair in the floor and the dust also. So yeah don't expect too much for the cheap price;).
1 people find it helpful
G***t
10.0
/10
Reviewed 35 week(s) ago
Clean room, near center, enthusiastic staff, reasonable price
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1 people find it helpful
Thai L.
10.0
/10
Reviewed 36 week(s) ago
The room is a bit small, everything is ok, near the lake for traveling and sleeping
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2 people find it helpful
B***i
8.5
/10
Reviewed 37 week(s) ago
Location is great. Bidet sprayer, aircon and socket are not good condition.
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nd
nguyen d. t.
Business
10.0
/10
Reviewed 38 week(s) ago
Convenient location for sightseeing in Hanoi, very friendly and helpful staff, clean room and comfortable bed
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3 people find it helpful
Accommodation's Reply
30 Sep 2024
Thank you for choosing and booking a room at the hotel. The hotel hopes to welcome you again in the future.
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n***n
Leisure
10.0
/10
Reviewed 38 week(s) ago
Right in the center of the old town, Hoan Kiem Lake... attentive, cheerful and extremely supportive staff
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2 people find it helpful
Accommodation's Reply
30 Sep 2024
Thank you for choosing and booking a room at the hotel. The hotel hopes to welcome you again in the future.
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Number of reviews per page
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