I booked the suite. I arrived at the hotel after dark and was told that the suite is not in the hotel itself, but is down the street at another building. I asked if I could switch for a room in the hotel they said they were full. The desk clerk helped me take my bags down the street and let me into a basement apartment of a row house.
It was clean but I didn't feel safe. The room door opened onto the street. There was another exterior door at the back of the unit with only a handle lock. There was another door that had a sign in it saying do not use this room, it is under maintenance. That felt sketchy.
I closed the bathroom door before going to bed and when I got up in the morning the bathroom door wouldn't open. The knob mechanism has fallen out while closed and made it stuck in the closed position. So I had to get fully dressed and walk up the street to use the bathroom at the main hotel.
As a woman traveling alone this whole situation made me uncomfortable. Had I known that I would be in the basement of a house and not in a staffed hotel I wouldn't have booked it. The staff were friendly and helpful but I was very uncomfortable all night and would not book here again.
