Pacific Beach Resort

Explore Pacific Beach Resort
8.6
Very Good
From 359 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

9.0

Service and Facilites

9.0

Traveler Reviews Pacific Beach Resort

Number of reviews per page
20
40
Top reviews
Benjamin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderfully helpful staff. The room was an excellent size and very clean. Magnificent view.
Maria
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great View, Great Location. Clean tidy with plenty of room Did I mention the views lol Amazing
Stephen
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very rare and sad I have to leave a 1 star review. After paying $620 per night for our stay at this ‘resort’ we had major unresolved issues. The issues were dealt with badly during our stay and badly afterwards. Rainwater was pouring in through the kitchen ceiling so we called reception and waited for an ‘emergency call back’ as it was very dangerous. Finally, they said no one would help us that night. Water was pouring onto electrical equipment, so we also could not use the kitchen at all as it was a hazard. We were offered zero meaningful help during our stay and zero afterwards. When asking for a modest refund amount we were refused on several occasions and despite having video and photo evidence our claims were stated as being false. Their excuse that a ‘weather event’ - which presumably meant that we should expect water to pour into our kitchen through the ceiling? This is obviously unacceptable - of all places hotels in Queensland should be able to withstand heavy rain and especially through the roof. The AC was very noisey: the hotel’s response - ‘it’s just the pump that kicks in when in use’. So, the AC will be noisey if it’s being used. The individual responding to us was the ‘Guest Services and Owner Liaison’. It seems the owners keep their guests at arms length…
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skizzle
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was perfect
Jay
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Really nice hotel with modern room and furniture. Sensational location. Good pool and spa. Only thing we didn't like was the lack of staff and communication. Front desk wasn't manned and phones rang out. It was New Year's Eve/Day but they need to be better staffed. In saying that we would definitely book again. Would still stay again ,
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Päivi
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This place seems to have stucked in 80’s . Whilst some upgrades are currently happening I feel that won’t be enough to make the place look and feel nice.
Jann
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Cleaning staff were great, office staff not so much. Had no wifi from 5.00 pm Xmas day until 10.30 Boxing Day and no help from staff. The TV only works with Wifi Great position of the Unit, but seriously needs an upgrade inside for the price
Cynthia
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and friendly staff, thanks
Nicola
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

A great basic set up for a few days enjoying the fab beach views and weather.
Graham
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great spot friendly staff
Peter
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Cleanliness of the room and bathrooms were well below what you would expect.
Paul
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

All awsome
Daniel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice view great pool and spa walk across to beach great location restaurants cafes
STUART
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Old and tired. Needs renovation. Couch was incredibly uncomfortable. Entry way rusty and paint peeling. Bathroom was good size with laundry, but dryer took forever to dry anything.
Mario
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great spot great unit
Wayne
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very comfortable and spacious unit with nice views of the ocean. The view was a little restricted but still good.
Maria
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Location and view was awesome
Jenny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Beautiful apartment, amazing views, friendly and accommodating staff. Would definitely stay there again!
Sharon
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Ideal for a relaxing break with activities, shopping and dining options on your doorstep
Neil
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Fantastic view from our room, beautiful appartments, very friendly and welcoming staff. Would highly recommend this resort to our friends and family
Number of reviews per page
20
40

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