Overall Ratings & Reviews Knights Inn Grand Rapids

Friendly

Old property some rooms are Run down

I Love my stay

Owners are wonderful and listen to their customers.

It was roaches in my room and the room i moved to was cold like i was still outside with the heat max temp

Owners are present and address concerns of customers.

They didn’t provide no soap there was cockroaches all in the bathroom. The toilet was broken. Just a terrible experience.

They did not release my deposit

Did not stay there you took my money you ripped me off You're worthless I do not want to ever use you again give me my money back.

Great place

Great, easy access to stores

The bathroom door was damaged and wouldn’t close. The hallways smelled of pot and mold. Loud music playing all hours of the night.

This was difficult because my phone is hacked and experion sent a different reservation number to the hotel and my res number on the email was never delivered. So it took and extra hour to get in the room. I went out for a couple hours and the maids or someone stripped my bed and took all my towels before the checkout time. I returned to find the mess at around 9:4 am. Checkout is at 11. I was going to rest but the man would not give me more linens for the bed. Anything you could do for me would be appreciated. Don’t understand the chaotic weirdness of this place. Help??

Room was clean and comfortable....staff could have been more attentive and helpful

The staff were very nice

Thank you for kindness

Property was good, air conditioner didn’t very good. No hot water.

there were roaches everywhere

NA

The staff was rude and unfriendly, couldn’t find our reservation. the rooms were dirty. has cockroaches, beds were very hard and you can fill the springs. guest required to take their own trash out or pay a fee. has a horrible smell even in the hallways. the shower in one of the rooms was broken. acs barely worked. found a used condom wrapper in room. empty toilet paper roll on holder. could not enter the lobby to check in even though it was during normal hours. automatically charged card on file instead of asking how we wanted to pay.