Everything was good

Staff very helpful rooms clean overall lovely hotel in a great spot

Great location near all the shops and restaurants in Harrogate.

Spotless and comfortable room. Lovely welcoming staff. Great breakfast.

Always nice place staff are great

Receptionist was very welcoming, same as the dining room staff. Room was spotless and the food was excellent all credit to the chef and staff. Cannot recommend highly enough. Definitely will return. Cannot name staff individual as I don’t know their names.

Check in was awful as I had booked half board and I was told it was only bed and breakfast. I felt embarrassed and took me over an hour to try and sort things out

Lovely staff, nice hotel friendly staff. 2nd time staying and would book again

Room was cozy,clean,had comfortable beds.The bathroom was spotlessly clean. The breakfast was OK (they will order poached eggs from the kitchen-upon request) A bit more urgency in replenishing the hot food trays would be a subtle criticism but the staff were helpful,courteous and adorned a friendly smile!

For the price and location, highly recommended. A bit dated, but it’s a traditional, old building. What makes this hotel, is the warm, friendly staff. Only criticism, maybe clean up the side of the hotel, leading to the rear car park a bit. It’s a bit dingy, floor is slippery and cigarette butts all over. Small change to make it more appealing.

Room was clean and spacious

Yes and the domestic staff was very friendly and helpful.

Beautiful grand building full of character and Christmas charm. Staff were polite throughout the whole trip. The lovely house keeping lady on floor two was so friendly to us, especially my 7 year old. Smiley and helpful. Lovely stay.

Easy walking to Harrogates many attractions. Lovely Large room with walk in shower as requested. Sofa and space! Every member of staff we encountered was courteous and friendly, they all seemed to enjoy being there! Buffet breakfast choice was excellent. Recommend prebooking you car parking as it makes life so much easier-even asked if we were a long or short car to place vehicles sensibly. When we are next in Harrogate we will look to book again.

Lovely large room with window onto Parade Route! But very strange that there was no place to put non-hanging clothes and only one small shelf and one hanging hook in large bathroom! Perhaps new sink and shower was completed but upgrade not completed! New Years Eve dinner was nice but music was horrible! Such a wonderful place should have someone know that few solitary electric guitarist/singers could engage an audience of 200+ adults many of whom might be the age of the singer's grandparents. Performance without audience participation is strange for New Year's Eve events. The emcee was dressed like they walked in from a boat. Many folks left to go to other rooms. Hotel is historic and gorgeous. Breakfast was very nice. Something was very off with executive room upgrades and the special New Year's Eve event!

Ok

Good location, good value

The room was very dated . I ordered 2 coffees in the lounge and waited 40 mins then had to go to remind the staff , when the coffees arrived they were not very nice. The noise from other guests talking from about 3.00 am was annoying. The breakfast was a let down as it was Luke warm and tasteless.

Room very hot even with radiator turned off and window open, pillows not comfy. Stayed as at a friends party in Harrogate so convenient. It’s an ok hotel, wouldn’t like to stay more than one night.

The building, staff and amenities where outstanding, we did go for a basic room but it met our need and was comfortable and tidy. The staff were friendly and helpful I can’t fault them. The building is outstanding the share vastness of it must take some upkeep and the place looked amazing with open lounge areas beautifully decorated.