Room was clean and quiet and the staff are friendly and try to be helpful. Treadmill did not work in the rather small and limited gym, although it was nice and cool. Toaster does not work properly in the breakfast area. The single most annoying thing for us was that the bedsheets are not fitted. They keep sliding out from under you during the night, which was unexpected for a luxury hotel. Location is terrific and the building itself is beautiful. Furniture looks nice but isnt very functional. Our dresser drawers kept falling out if you pull too far. Overall, we couldnt help byt enjoy the historic district and really only slept in the hotel, which is somewhat 'faux' luxury rather than true luxury.