Bathroom broken and had bad odors, floor dirty I was so disappointed.

Billed a 5 star but it's a 3 star at best. Needs a good clean and overdue repairs. First room on check in had a death rattle in the aircon, the second room I was shifted to had no study desk and flooded in heavy rain. Bonus though had a balcony. It was disappointing that charges like the city tax and the laundry were in USD not peso. Location is good, close to restaurants, shopping mall and a 15 minute walk to the Rambala

Nice clean small room.

Rooms need deep cleaning. Otherwise happy with rest.

The shower is too small

The room was neglected. Shower was not cleaned for 5 days even after multiple requests. Chambermaids only make up bed and take towels. Towels not replaced unless requested. No ice available in hotel- not even in restaurant. Hallways were swept but never washed. Pool was not cleaned-slippery steps and sand. 4 chairs- 3 unusable- broken - at pool. Location is far from any tourist interests. Staff pleasant but unaccomodating. Plenty of better choices for the money.

Buen hotel, muy completo, atención buena y el desayuno completo.

Decent

ok

The rooms were clean. The breakfast was very good. The staff were polite although not particularly helpful when looking for amenties and attractions through the city.

The room was dirty, window glasses, dust nets in the floor, hair in bathroom, floor not washed. When we were assigned the room they were still cleaning it so we had to wait outside, the bed was done all wrong and they just covered it with a blanket, and the floor had paper, food and other garbage from previous guests but the cleaner just picked and leave, didn't wash. the cushions smelled like dirt. soap in bathroom was missing.

All Staff was very helpful and friendly. Appreciated parking available on premises. Room clean, great variety of food for breakfast.

Everything is within walking distance, and food delivery services bring it right to the main door

Excellent customer service. I have stayed here before but this time Ana was the difference. She was very helpful and made sure everything was perfect and took care of everything. I needed some help with luggage, getting a taxi at 4:30am. She even made sure I had refreshments ready for my early departure to the airport. This is my new home away from home. Thanks Ana

The best thing is that it has parking downstairs and an elevator connects you to your rooms, providing added security. The staff was super nice. The bed was very comfortable. I really liked the hotel. The only suggestion I would make is that breakfast doesn't include scrambled eggs. It's what breakfast is in other countries. I know it's not in Uruguay, but tourists like it. Everything else was excellent.

This property is conveniently located, offers a reasonably varied breakfast, and the rooms are spacious and well furnished. Excellent water pressure. But the standout feature is the staff. They are so kind and helpful, trying hard to accommodate every need. They really made our stay a pleasant one, especially given that we had to land at this hotel at the last minute when our Airbnb didn’t work out. Bonus: they are pet friendly! Things to know: The hallways can be a bit noisy and the doors close very loudly Beds are firm (typical for the region)

Loved this hotel. Staff was great, location was great. There was a little restaurant almost next door that had great pizza. Would definitely recommend!

I love it!!

Noisy

Great location. Clean rooms. Great breakfast.