Dear Valued Guests, Ibis Gading Serpong Hotel. We sincerely apologize for the inconvenience caused by the power outage at Ibis Gading Serpong Hotel on October 31, 2026 at 9:55 PM. The outage was caused by a power surge in the PLN power supply system, which prevented the system from switching to the generator. Our team has resolved the issue, and power has now been restored. We understand that this incident may have affected your rest and comfort. Your feedback is crucial for us to assess the system's readiness and address future power outages. Thank you for your patience and understanding. Our team is ready to assist you with any further questions or concerns. Sincerely, The Management Team, Ibis Gading Serpong Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ananto C Kusumo - General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ananto C Kusumo - General Manager

Dear Dimin P. D. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ananto C Kusumo - General Manager

Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ananto C Kusumo - General Manager

Dear Mr./Ms. D*i, Thank you for taking the time to write a review and share your stay experience with us. We apologize for any inconvenience you experienced, particularly regarding the bathroom amenities: shower, pressure washer, toilet, and soap and shampoo. Your feedback is very important to us and will be used to immediately assess, repair, and improve any unsuitable amenities. We understand your disappointment that your experience did not meet your expectations. Once again, we apologize and thank you for your feedback and suggestions. We hope to have the opportunity to provide a better experience on your next visit. Sincerely, Ananto c kusumo - General Manager

Dear Ms./Mrs. A*a, The hotel sincerely apologizes for the inconvenience you experienced during your stay. We are deeply saddened by the incident where the shower head came loose and struck your head and face. We understand this was a serious matter and could have posed a risk to your safety and comfort. We also apologize for the loud noise from the air conditioner and the occasional inability to use your room key. We have taken your complaint seriously and will immediately conduct a thorough investigation and repair with the relevant team. We will regularly inspect the condition of our facilities and safety features in the rooms to prevent such incidents from happening again in the future. Sincerely, Ananto C Kusumo - General Manager

Dear S***t, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear Antonius b. d. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear M***d, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear Valued Guest, Thank you very much for your kind and positive feedback. We are delighted to hear that your cousin from China enjoyed the stay and was satisfied with our food, staff, and service. Your appreciation is highly valued and will certainly be shared with our team. We look forward to welcoming you and your family again in the future. Warm regards, Ananto C kusumo

Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager

Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager

Dear Mr. Budi, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr./Ms. J*s, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto c kusumo - General Manager

Dear Ms. Kiki A. M, Thank you for staying with us and sharing your experience. We are pleased to know that our accommodation met your travel needs. We wish you a safe journey and we hope to welcome you again next time. Sincerely, Ananto c kusumo - General Manager

Dear L*y, thank you so much for your kind words about your stay at our hotel. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again. Thank you very much. General Manager, Yasuto Kusunoki

Dear Mr. Khairil, Thank you for your review. We apologize for the inconvenience caused by the malfunction of the air conditioning in your room. We understand how important a comfortable room is to your stay. We have forwarded this feedback to our technical team for immediate action. Thank you for letting us know, and we hope to welcome you back again in the future for a better experience. Sincerely, Ananto c kusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager