We stayed here for one night prior to flying out in room 422. Pros: the shuttle was prompt, the hot water machine on our floor worked well, and the check-in/restaurant area looks modern. Cons: very unpleasant front desk staff (the Aug 11 afternoon check-in guy was very bad at his job), long hairs on the floor and sheets, a dirty kettle that someone had tried to cook in that was filled with water and debris (we tried to have it swapped out but the front desk guy told us no - lol, and to take the filthy one back to our room...extra funny when we saw the sign posted in our hallway - see attached picture), the TV was stuck in factory mode and only flashed a variety of colours...no amount of power-cycling or button pushing would change it, there was a smear of something brown across the curtain, everything was covered with a layer of dust, the room comes with two glasses and the dirty kettle - no other amenities other than the gel in the washroom that is your hand, body, and hair wash combo, the bed was very creaky, the AC worked half the time and would randomly shut off, and the water was a wild surprise of random changing temperatures. The breakfast was alright...but you are expected to clear your own dishes, which very few people actually did so it was quite messy in there.

Airport shuttle is really very comfortable and useful

Très près de l'aéroport et service de navette super bien organisé!

The breakfast was not a good experience. The drinks machine was not giving out hot water so no teas were available. There were only 2 slices of bread in the basket, all the jam dispensers were empty and the hot food was cold in the trays

Clean, quiet, convenient!

Good hotel near the airport

I stayed at the Ibis Sofia Airport and unfortunately had a very disappointing experience. The room had a number of maintenance issues. The light fitting was broken, there was no shower gel in the shower, the bathroom corners were dirty, the TV was mounted crooked and leaned to one side, and the room door didn't close properly—you had to lean against it and push hard for it to latch. The TV also has an extremely bright white standby LED that shines directly into the room all night unless you unplug the television. Breakfast was particularly poor. At around 9:40 a.m., despite breakfast still being in service, there was virtually no hot food available. There was no pancake mix, one of the coffee machines was out of order, and all of the jam/condiment dispensers were blocked, meaning you had to remove the bottles just to get anything out. Tables weren't being cleared, giving the dining area an untidy appearance. Breakfast wasn't actually closed until 10:22 a.m., so there was plenty of time remaining for it to have been properly stocked and maintained. The sparkling water function on the water machine was also not working. The staff at check-in were not particularly welcoming. They were just about acceptable, but certainly not engaging. Finally, the car park is very uneven and poorly surfaced, making it awkward to drive and walk on. Overall, this stay left a very poor impression of the Ibis brand.

Great location Staff helpful

All very good!! Staff, breakfast are very good!!

The hotel should be more efficient around their shuttle service to the terminals. They should allow the guests to pre-book their rides on the shuttle transfers for their upcoming flights away from Sofia so the coordination of the logistics could be improved. We were denied shuttle transfer to the terminal due to the lack of space and not allowing us to pre book in advance. Another, observation is that practically there is not a normal walkable path with baggage to walk to the closer Terminal 1 which is about 900m away.

Clean room and nice staff. Good transfer from the airport

The bed make noise every time u move u body ???so hope you have good night sleep

My last night in Sofia and I wanted to stick close to the airport. The ibis is usually a good choice and so it was here. The room was large enough and comfortable. The bed was great. Temperature great. The bathroom was very good and I enjoyed the sparkling water dispenser in the hall. Breakfast was outstanding despite no maple syrup.

Location and free parking were great. Cleanliness of the room was great. The hotel restaurant food was terrible.

The free airport shuttle pick up and drop off was very professional. Once you land, you can call them on WhatsApp and they’d arrive in 15 minutes

Nice hotel and close to the airport!!

The hotel is close to Sofia Airport and provides a shuttle every 20 minutes. If you have an early-morning flight from Sofia, this is the hotel. The rooms are basic, with no complimentary water bottles or tea. But I was given a breakfast bag for my 7 am flight. You can have dinner on the property, order a cappuccino or other drinks, and pay in cash or with any international credit card.

Free airport shutlle, breakfast to go if early flight. Very close to Terminal 1

Very polite staff,clean room ,parking is safe and free ride to airport very helpfull Thank you very much !

A bit pricy for a very basic room. The parking lot was not paved and had potholes and mud.