Overall Ratings & Reviews Aurora Resort Khao Yai

Let me review each issue. - Service: This is very bad. We checked in around 15:00-15:30 and the room was not cleaned yet. The housekeeper said that the previous guest had just checked out. I understand that this is something that should be reported to the customer at the front counter, not something that the housekeeper should know in front of the room. In addition, from what I've heard, there are many rooms that are not cleaned yet. I understand that during the high season, from what I've seen from the atmosphere around the hotel, it should have been open for a long time. The management should be better. - Parking: I saw that there was a small parking space provided, but there were still cars parked close to the front of the room. Some people parked blocking the way in and out. I'm not saying that it's the hotel's responsibility. The consciousness of the guests is also a part of it, but the hotel should manage this issue. - Finally, about the room: It's quite old, but it's according to the price. Don't expect anything. The water heater in the room didn't work and there was no Wi-Fi. If the hotel has already informed us, I apologize for bringing this up. To summarize, If anyone plans to stay in Khao Yai, I recommend staying somewhere else. But if you only have this option, be prepared.

**Check in 10 minutes, hurry to check out The room is very different from the picture, not like what was advertised The pool is green, the pond is very dry, the entrance looks creepy The atmosphere is very deserted, desolate, not sure if I was scammed The room is very dirty, not cleaned There are both gecko poop, ants all over the room and the worst thing is that it looks like a moldy dessert cup left in the room (as shown in the picture) And there is a bottle of water that has been drunk, under the bed there are leaves The hotel, how can you let the room go? I told the maid to clean it If the room is not like the picture, they will not refund. Traveloka will not approve the refund even though we have to send proof. Even though we have sent all this, they still do not refund. Why do you ask for proof? Very disappointed with this booking and this app. I would like to warn all friends. If you pass, pass. The picture is very different from the picture. You will lose money like us. It's like tricking people into booking.

It's totally not as advertised. The bathroom and toilet are not clean and very desolate.

The resort is haunted, dry, and desolate, but the rooms are fine. The water system should be fixed.

The area is not well maintained. Very old building. Scary surroundings. Many bugs in our room. Hotel photos were not updated. Wifi didn't reach our room. Won't recommend to other people.

Old and dilapidated, unclean, not cleaned, overgrown with grass, unclean bathroom

It's so scary. Grandma didn't cut it. The bathroom light isn't on.

It's old and smells really bad. There are yellow stains in the bathroom and it smells bad. I'm asking for a refund, but I don't know if I'll get it. I brought my kids to stay here. It's scary. The grass is overgrown and tall. The bathtub in front of the accommodation is covered in green algae. I really want a refund and I'm willing to let the fee be deducted.

The staff is lovely. The room is good. The price is a bit high, but it is very shabby and not as advertised. It is not well maintained. If it is improved, it will be very good. The breakfast is delicious. I like it.

It's quite old and doesn't match the picture. The pool is not playable.

โรงแรมจ่ายห้องผิด ห้องไม่สะอาด

No wifi, the water pressure is very low, the housekeeper tried our skincare without our knowing, no phone, from our room to lobby is very far, the service is bad! I wouldn't recommend this hotel. Do not come here!

good service staff But the rooms are quite old, some lack of maintenance. Very little breakfast compared to the number of customers. Mother wakes up to eat at 8 o'clock and there is almost nothing left to eat.

hotel with a lot of space But not allocated to be beautiful, very old, not impressed since turning in at all There is no hotel sign for navigation. Must open the map only. The room is difficult to open. The key card doesn't work. The water heater was not good. It's hot, it's cold, it's dirty, there's no way to keep things in order, the price of 1700 baht is not worth it. compared to other places

The resort is very old. Wifi can't work. Water system is so poor. The toilet won't flush. The staffs are friendly and helpful but problems are not solve.

ห้องพักเก่า และฝุ่นเยอะมาก อุปกรณ์ในห้องน้ำชำรุด และอาหารเช้ามีให้เลือกน้อย

The room looks a bit old, but overall it's good.

Got a very old pansy room. I can't sleep But I can ask for more money to move the room. Should close the old zone and open to rest, but only the new building.

The service staff is very good. Breakfast is very delicious.

View, good atmosphere, 100%, breakfast buffet, very good, good service staff, but what I found in the room 1209 is not very good 1. Can't touch the key card to enter the room, the card is broken 2. The shower water stops in the middle of the car, full of bubbles 3 .basin There were some black specks of powder pouring down into the mix. every time you turn it on 4. Bath tub sewage hole People don't know enough to press to close the drain hole because they want to soak. become open to drain the wood (It means that it was broken before and has not been fixed for a long time) 5. From Article 4, when the technician comes to open the drainage in the soaking tub became a flood of water coming up from another pipe Become flooded with the whole bathroom 6. Book 2 rooms, informing that adding 1 extra bed to the previous room, but not prepared, have to sit and wait for an extra bed that does not use a bed Just a futon to add to the floor for 500