The staff were very helpful and the place is clean however some areas are ready for a refurbish mainly the sunbeds by the pool. It’s lovely up there but the beds are a disgrace. Really comfy beds in the rooms and the hotel is very well situated. I keep going back so something must be good😊

Great

Everything was spot on, with one exception - the WiFi is terrible - truly the worst I have experienced. Otherwise I would be more than happy to visit again

Lovely friendly staff. In a good location.

Very dirty room with stains on pillow cases. Jacuzzi not working, rude staff on reception

Wasn’t the cleanest conditioner or something all over shower screen off previous people marks all over floor nice staff

Nice hotel pool area is small but in February we had no issues getting sun lounger. Lifts work well and a few on them so not much waiting. We did not have a balcony it was just a long window but the addition of full blackout shutters was excellent. Breakfast was ok but next time would eat out for breakfast.

Close to everything we wanted, room clean

Advert for the hotel is inaccurate. There is no bar or restuarant Hotel has no air con You have to rent the safe Shower gel and shampoo is govin in sachets (literally never seen this before) Also

Staff members are all amazing David always looks after us from check in to check out all the staff iare superb best hotel in Tenerife best night sleep in a hotel all the rooms are. Spotless we have stayed many many years and we will continue to stay hopefully for many more a big thank you to Elvis sophiea David c u soon

Rooms very clean, staff very helpful, nice rooftop pool and sauna as well. Breakfast was average but plenty of places to go near to the hotel. Couldn't fault it overall.

The room was spotless. Staff were polite, friendly at arrival and departure.

The staff, especially Carlos was amazing. He went up and beyond for customer care. He was very professional, friendly and made our stay very pleasant. Any questions or inquires, Carlos always was there for me and my husband to help. The hotel room was also very clean and always cleaned to high standard. The breakfast was good. Minus point for the hotel was that there was no balcony. And also if you went up to the roof terrace pool, there was no pool bar or restaurant to have a nice lunch or a pint.

No pool bar , no bar at hotel think they had a fridge with some drinks behind reception but pool was on 7th floor , no balcony in the room , not a normal hotel for a holiday , nothing like a 4star hotel, on plus side location was good.

We have stayed here twice now. Clean and reasonable.

Bed was clean and comfy and the room was quiet. Gedy on reception was very helpful and the general location was great for most areas. Small points to be rectified...not enough coffee, sugar, shower gel etc.in the room.

Love staying at this hotel- room was spacious and kept clean daily- staff always helpful and courteous. Hotel is in a great location close to bars, shops and restaurants.

Very clean

Third time we have stayed in this hotel and we have never been disappointed. Make sure you read the description, all the things other reviewers complain of are made quite clear. Rooms are very clean and the staff from the cleaners to the reception are always friendly without being overbearing.

10 min walk to busy shopping, eating area and beach front. Good location to walk to excursion meeting points. Half board and breakfast choice could do with improving on variety and quality. Reception staff helpful and friendly. We needed to check-out for 11am but flight not until evening, we were able to hold luggage in reception and use pool area, during interim and go out for lunch, on return use pool shower and refresh before taxi being called at reception to airport.