Staff was friendly, especially the staff at the entrance security booth. We liked the proximity to convenience stores and commercial area with the restaurants and other activities within walking distance. Rooms were spacious and clean; housekeeping was satisfactory. The tourist desk was excellently managed, and we availed ourselves of activities and recommendations it had to offer. This was the best part of our stay. Overall great experience at this hotel.

Todo bien

The traveling agent company that they have inside their hotel to help schedule or buy tickets for the Coco bongo club and adventures/ attractions is a scam, I bought tickets to go to the Coco bongo and the next day got a call and a lady came up to me stating they had to cancel our tickets because it’s a private event but when we walked in front of the club and they were trying to get us to buy tickets to go in, it’s been two weeks and still have not received a refund. $200 GONE!!!!!!

Amenities and their policy was bad. As they have every room setup for 2 person mentioned in Expedia and during my booking I only mentioned my name. They charged me $40/night cause I didn’t mention my wife name. It was ridiculous.

Ocean Dream Hotel! Not dreamy! Look elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The property is very dated, and they're fighting a losing battle with the maintenance. Some roaches in the bedroom sink area. Peeling paint and many things in the room were poorly patched. In the common areas things were a bit better. The worst part was the house keeping - virtually non-existent. Bed sheets were stained (bleached clean but stained) - finally changed after 3 requests. Used glasses and cups were not removed from the room. No room coffee or water after day 1 - super. Dining area food and drink was also expensive. They're squeezing every penny out of this property; at your expense. I'd camp on the beach before I'd stay here again.........................

The hotel was very clean.

Friendly /Helpful staff, rooms were attended daily without requesting. Bar & food on site. Great air conditioning & WiFi . Beach access on site . 3 min walk to coco bongo area.

Great place to stay close to clubs, shops and a very nice beach and clean rooms

The Hotel was great, but they charged for everything.. Breakfast buffet $450 pesos.. Gym $150 pesos You couldn't have your own drinks at the pool...Beer 12oz was $200 pesos.. Also it says we can drink on beach, but no they kicked us out because we were at their property... Clean hotel, but ridiculous..

The entire staff was amazing and very helpful. The only issue we had was the shower not having enough pressure, other than we had no complaints. Again, the staff was amazing.

Clean

Pefect area, view and pricing, if you plan to visit Cancun and tour most days this hotel is the perfect option for you!

Pas accueillants , ni serviable

Clean room

This was by far the worst hotel I’ve ever stayed at in Cancun. The rooms were dirty, the furniture was old, worn out, and broken, and we found roaches in both the bedroom and the bathroom. The overall condition of the hotel was unacceptable, and it did not match the standards that were advertised. I would not recommend staying here and definitely would not return.

For the price and location it was a good stay. The property mostly the room was very run down and worn. They definitely need a remodel. Cabinets were falling apart and they filled in the sink hole with a none matching piece of granite in the kitchen area. The water pressure sucked as well. Toilet easily gets stopped up. But the location is amazing and by far the best part along with the affordability. The staff was helpful but you could tell they were understaffed and worked to death. I felt bad for them actually. Not a bad stay just an okay one.

If I could give them zero stars I would, but since I can’t I’ll give them 1. I would not recommend staying here. The rooms looked nothing like the photos advertised on the website. They were outdated, poorly maintained, and far from what was promised, which made the stay very disappointing from the moment I checked in. The staff was also extremely unhelpful. Rather than trying to resolve concerns, they seemed more interested in finding ways to charge guests for extra fees. My experience left me feeling like I was being taken advantage of instead of treated like a valued customer. One thing I strongly recommend is reading all of the fine print before booking. I was charged for not returning a single room key, even though it was just a standard plastic key card that most hotels use and is inexpensive to replace. That fee felt excessive and was never clearly emphasized during check-in. Overall, the misleading room photos, poor customer service, and unexpected charges made for a frustrating experience. I won’t be staying here again and would encourage others to look elsewhere.

Satisfactory not special

Helpful staff !

La habitación las housekeeping solo tendían las camas, no barrían, ni trapeaban , no sacaban la basura del baño, toallas no dejaban suficientes para tres personas , no cambiaban las toallas para secar manos, la secadora de pelo no funcionaba les hice saber y no la reemplazaron,el refrigerador no servía congelaba todo, uno de los baños no tenía la puerta de crystal y se hacía un mojadero al bañarse, y ni así se nos otorgaba más toallas o algo para secar el piso, la taza liquidaba agua todo el tiempo el piso mojado , elevador solo funcionaba uno, y está súper pequeño y para todos los huéspedes wooow , la alberca el agua se ve súper sucia , el jacuzzi no funcionaba, el personal de la barra muy cortante, y uno de los q vigila grocero no sabe pedir las cosas a los huéspedes, me quiso sacar de la alberca por tener mi bebida por un costado, en otra opinión ya este hotel necesita ser remodelado. El precio no es tan barato y no es lo que se ve en las fotos más aparte deberían poner atención en su personal que no sea tan grecero y cortante, y q las q se encargan de hacer liempieza si cambien sábanas y toallas no solo tenderlas con las mismas sábanas y doblar las toallas solo por q se ven limpias .