DoubleTree by Hilton Hotel Veracruz

Explore DoubleTree by Hilton Hotel Veracruz
8.6
Very Good
From 1,002 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

Traveler Reviews DoubleTree by Hilton Hotel Veracruz

Number of reviews per page
20
40
Top reviews
Julio
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

El personal super atento t algo muy sobresaliente la variedad y calidad de las comidas
Arturo
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Highly recommend very good location.
Jose Antonio
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Everything is excellent in this hotel
Yolanda
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Breakfast
odalys
icon-Family
Family
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

.
Fany
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

All services were excellent!!
Roberto
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excelente muchas gracias
anallely
icon-Family
Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Creo Que tienen chinches en las camas por que amanesi today picoteada
JUAN
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

buena ubicacion, buen lugar y buen trato de las personas
Blanca
icon-with Children
with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great service, good location
Mária de los Angeles
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Very good !!! Thanks
Gilda Cruz
icon-with Children
with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

we had such a wonderful time at the double tree , they are very attentive and go far and beyond to make customers happy, it was my 50th birthday and they decorated our room and brought an amenity for me to celebrate.
Nicolas
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is very old, and it was not clean at all. My bathroom flooded when I showered..
Jennifer
icon-with Children
with Children
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Beach view was foggy and not clear because the windows were old and dirty Room smelled like pee We had one dull day without electricity and no hot water Needs renovation Pillows were horrible The chair in room was torn old and dirty The floor was dirty moldy and nasty , didn’t even feel safe to shower without flip flops Beds small even tho they advertise queen beds Very uncomfortable Rusty laugage stand / holder Needs renovation ASAP
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CHARLES
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Yes rooms are very old. Restaurant food very small portions and Quality not that good. Service bartenders were very good
María Belén Grajales López
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

El personal del hotel es muy atento y servicial, las instalaciones están limpias y la zona donde se ubica el hotel está céntrica, sin embargo, a varias áreas del hotel les vendría bien una remodelación pues ya son antiguas. Adicional, la playa que esta cruzando la calle no está limpia, por lo que fue necesario ir a una mas lejana para poder ir al mar.
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Luis
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The beach view was obstructed with dirty windows. The management staff was undertrained and was unable to process a credit card transaction for the New Years dinner. Plus the advanced payment for one night of the reservation. Which has NEVER happened before. I received an email demanding that I pay for the first night to hold the reservation made two prior.
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Ricardo
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Clean room👏 no hot water tho other wise excellent
Marcelino
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Room and amenities
Julie
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Our room was dirty, with visible dirt and sticky patches on the floor, grime on the walls and stained curtains. It also smelled overwhelmingingly like mildew. There was also a high pitch loud whistling sound all night from the wind outside so we did not sleep well.
Number of reviews per page
20
40

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