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Excellent, great customer service & no issues.  Friendly clientele.  The vlt lounge was fun & the restaurant had an outstanding breakfast.  Thanks very much for taking care of us.  Would definitely recommend & will stay there again :)

No washroom operating unable to have healthy break and shower . I paid insurance can I complete reimbursement?

My stay here was satisfactory, only stayed one night but eveythign went well. Staff at the front desk were nice. 

Cleanliness is lacking. Appliances in room either didn’t work or no outlet available. Staff were ok. 

When I arrived they didn’t find my reservation, room with dirty carpet, bedding. One day I return and found my room opened. At the check out card reader not working to return my deposit, had to receive cash, they were asking me my cc number and PIN to return it later that for security reasons I refuse to provide.

I never even went in hotel looked really bad


Old and very bad mattress; old and run down paint, wall, window, … 
Many people (not guest) sitting in lobby; office looks bad and disorganized
Hallway not clean with plywood for stairs,…

Guest lobby is a mess. Some renovations have been done. The hotel is old. Room was clean enough. Bed and pillows are not to my likeing. Should be replaced. I was there only because my go to was booked up.

Burntwood Hotel

Overall Ratings & Reviews Burntwood Hotel

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