Clean room - nice amenities

Spacious room. I book and ask for town views but the room was facing the side of the town and was covered by a big concrete wall of the same building… I asked the staff, she said it was with partial view :-(

The room was spacious but furniture was jaded. No housekeeping on one of the days even though requested. The instructions to get laundry done are not correct. There is night club or other music venue nearby which kept me awake one of the nights. It is ok but there are better places.

The room was fine; the only thing missing was a refrigerator. The staff were all nice.

This is an older hotel but kept clean. I have tried the food in the restaurant twice and I was not impressed, so I eat elsewhere.

Clean, cute rooms. Bathroom a bit outdated, but good beds and it was quiet for us. Great view on tenth floor. My kids loved the shallow area of the pool (even in January). Great location to walk or short taxi rides to destinations. If you want something with a mix of western amenities with Mexican charm, it's a good place to stay. Restaurant was a bit expensive for us personally, but room price was spot on. All the employees were friendly with us.

Great staff, and room was clean along with great house keeping and location is really nice

The breakfast menu was very fresh food and it had an amazing variety of dishes to choose from.

Could be better with honest abs clear staffing

Great place and would stay again. Need better coordination for box lunch between kitchen and reception. Receptionist ( Evelyn) could be more forthcoming and helpful. Box lunch options needed and a more reasonable price. Crazy price for a beyond uninspiring option of a cheese sandwich apple and water! Mexico has so much more to offer and to leave a departing guest with fond memories of hotel hospitality!.

Great location

Excelente atención para el estacionamiento

Decent place for the price. Near local attractions and restaurants

No permitieron a mi hijo el acceso a desayuno, Porque tenía camisa sin mangas, que parecía una camiseta, pero no había ningún aviso al acceder al Rstaurante, donde diera alguna regla de acceso al mismo y ya estando adentro del restaurante nos sacaron del restaurante

The room was very clean and very accessible for my mom with limited capacity

Yes

Todo bien

Really nice !!!! Five the Five

Everything and everyone is great at this hotel. Great value and excellent location. Staff is friendly and always willing to help. This was my second stay and I would definitely comeback when visiting Merida

Great staff