8.4
Very Good
From 2,419 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.4

People often mention about Amaris Hotel Cilegon
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Bedroom (19)
Distance to City Center (18)
Ambiance (18)
Bathroom (18)
Accessibility (16)
Staff Friendliness (16)
Variety (13)
Surroundings (12)
Wifi (12)
Taste (12)
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Traveler Reviews Amaris Hotel Cilegon

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Customer reviews
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Just standard...room without water heater to make coffee or tea....under the assumption of 3 star class
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear Sir/Madam, We apologize for the inconvenience. Regarding some incomplete facilities, we will follow up so that the hotel environment remains good and comfortable for all guests. If there is anything you want to convey, please contact us directly. We hope to welcome you back with a better experience in the future. Thank you for your input. Best regards, Yudi Permana - Hotel Manager Amaris Cilegon
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H***d
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
needs to be improved for food
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Accommodation's Reply
23 May 2025
Dear Sir/Madam, We apologize for the inconvenience. We will follow up to ensure that the hotel environment and Cipta Rasa/Variation of food remain comfortable & good for all guests. If there is anything you would like to convey, please contact us directly. We look forward to welcoming you back with a better experience in the future. Thank you for your feedback. Warm Regards, Yudi Permana - Hotel Manager Amaris Cilegon
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P***m
icon-Staycation
Staycation
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8.5
/10
Reviewed 3 week(s) ago
Quite good & friendly staff willing to help
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Accommodation's Reply
19 May 2025
Dear Sir/Madam. Thank you for your positive review. We are happy to hear that our staff service made a positive impression with their friendliness and assistance. Enjoying the comfortable and clean room atmosphere, as well as the food we serve has provided a memorable stay experience for you. Your trust to return to stay at Amaris Hotel Cilegon is highly appreciated. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Warm regards, Yudi Permana - Hotel Manager Amaris Cilegon
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agi s.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
Bathroom maintenance is needed, bedroom smells, bathroom ceiling has water spots, food variety is different from other Amaris. Please improve it again.
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Accommodation's Reply
28 Apr 2025
Dear Mr. Agi S. We apologize for the inconvenience. Regarding the condition of the room and the variety of breakfast, we will follow up to keep the hotel environment clean and comfortable for all guests. If there is anything you want to convey, please contact us directly. We look forward to welcoming you back with a better experience in the future. Thank you for your feedback. Best regards, Yudi Permana - Hotel Manager Amaris Cilegon
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
hotel staff is friendly, very helpful
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Accommodation's Reply
21 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to hear that our staff service made a positive impression with their friendliness and assistance and provided a memorable stay experience for you. We greatly appreciate your trust to return to stay at Amaris Hotel Cilegon. We will continue to strive to provide the best service and look forward to welcoming you back on your next visit. Warm regards, Yudi Permana - Hotel Manager Amaris Cilegon
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S***I
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Maybe because of the lack of staff, we arrived at 3am but the room wasn't ready and we got 3 different room numbers and moved once.
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Accommodation's Reply
08 Apr 2025
Dear Sir/Madam, We apologize for the inconvenience. Regarding the room not being ready, we will consider a more comfortable solution for the guest. If there is anything you would like to convey, please contact us directly. We look forward to welcoming you back with a better experience in the future. Thank you for your feedback. Best regards, Yudi Permana - Hotel Manager Amaris Cilegon
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly staff. Parking is taken care of. Good food.
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1 people find it helpful
Accommodation's Reply
06 Feb 2025
To: Mr./Mrs. Y*i. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. Y*i. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We would be very grateful if Mr./Mrs. Y*i could recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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m reza p.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
It was pretty good, unfortunately during breakfast, the menu that had run out was not refilled, even though it was still 8am, the remaining cutlery was not immediately removed so the table looked full.
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1 people find it helpful
Accommodation's Reply
01 Jan 2025
Dear Mr. m reza P. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as a place to stay for Mr. Reza. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr. Reza can recommend Hotel Amaris Cilegon to his friends and colleagues. We will always look forward to Mr. Reza's next arrival. Yudi Permana, Hotel Manager.
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Danang R.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
A comfortable place to stay.
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Accommodation's Reply
30 Dec 2024
Dear Mr. Danang R. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr. Danang. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr. Danang can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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Handoko
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
location near the city center, easy to find necessities and food, access to main roads
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1 people find it helpful
Accommodation's Reply
23 Dec 2024
Dear Mr. Handoko. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as a place to stay for Mr. Handoko. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr. Handoko can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to Mr. Handoko's next arrival. Yudi Permana, Hotel Manager.
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Naura A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
comfortable hotel, friendly hotel staff, affordable prices
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Accommodation's Reply
23 Dec 2024
Dear Mrs. Naura A. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as a place to stay for Mrs. Naura. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mrs. Naura can recommend Hotel Amaris Cilegon to her friends and colleagues. We will always look forward to Mrs. Naura's next arrival. Yudi Permana, Hotel Manager.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
The toilet seat cover is old and not clean, I think the hotel need to consider renew the toilet at least renew the seat cover
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Accommodation's Reply
17 Dec 2024
To: Mr./Mrs. N*a. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. N*a. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We would be very grateful if Mr./Mrs. N*a can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
The toilet seat cover is old and not clean, I think the hotel need to consider renew the toilet at least renew the seat cover
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Accommodation's Reply
17 Dec 2024
To: Mr./Mrs. N*a. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. N*a. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We would be very grateful if Mr./Mrs. N*a can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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I***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
The room table already had stains so it looked less clean and the lift access was inadequate.
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1 people find it helpful
Accommodation's Reply
17 Dec 2024
To: Mr./Mrs. I*m. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. I*m. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr./Mrs. I*m can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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Satrio S.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
Minus the room is not soundproof and damp
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2 people find it helpful
Accommodation's Reply
17 Dec 2024
Dear Mr. Satrio. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr. Satrio. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr. Satrio can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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A***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
Highly recommended for staying in the Cilegon area.
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Accommodation's Reply
25 Nov 2024
Dear Mr./Mrs. A*y. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. A*y. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr./Mrs. A*y can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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R***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 29 week(s) ago
For the bathroom please clean it again especially the towels. In addition, the internet network is very bad. Surprised that there is no electric kettle (must be more careful in reading the description of the room facilities).
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2 people find it helpful
Accommodation's Reply
18 Nov 2024
Dear Mr./Mrs. R*o. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. R*o. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr./Mrs. R*o can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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M***e
icon-origin-TRAVELOKA
6.7
/10
Reviewed 33 week(s) ago
The bathroom could be further improved.
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Accommodation's Reply
21 Oct 2024
Dear Mr./Mrs. M*e. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. M*e. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr./Mrs. M*e can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival. Yudi Permana, Hotel Manager.
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 34 week(s) ago
There were small cockroaches in the room, the sheets and shower curtain were dirty. Amethyst and mat had to be requested. The AC was leaking and the lights were not bright. The room smelled musty.
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1 people find it helpful
Accommodation's Reply
18 Oct 2024
Dear Mr./Mrs. R*n. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. R*n. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We would be very grateful if Mrs. Ira could recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival, Mr./Mrs. R*n. Yudi Permana, Hotel Manager.
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Triana S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The price is affordable, the staff is friendly, the location is close to the highway, and it's easy to find food if you want to eat out.
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Accommodation's Reply
11 Oct 2024
To: Mr./Mrs. Triana S. Warm greetings from Hotel Amaris Cilegon. On behalf of the Management unit of Hotel Amaris Cilegon, we would like to thank you for choosing us as your place to stay, Mr./Mrs. Triana. For us, guest satisfaction is the most important thing for us. We apologize if there are still shortcomings in our services and facilities. We will always improve and enhance our services. We are very grateful if Mr./Mrs. Triana can recommend Hotel Amaris Cilegon to your friends and colleagues. We will always look forward to your next arrival, Mr./Mrs. Triana. Yudi Permana, Hotel Manager.
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