Overall Ratings & Reviews Tsuetate Onsen Hizenya

Nil

Everyone was so nice to me, I felt like a king; and the property was so beautiful.

Very nice service!! I really want to come back again!!

Though the hotel is a little old but overall the service was excellent. Room is spacious and clean.

Open bath is excellent. Buffet dinner and breakfast are nice. Good services.

In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we don't know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.

Very nice and quite hotel with several onsens. A little bit remote and difficult to find by google map. Suggest to arrive before sunset.

Very helpful and friendly staff. Lovely variety of onsens to visit. Large selection of foods for breakfast. A great place.

ボーリングの施設があるが私達には必要無かったかな。

熊本県側の温泉、大分県側の温泉、送迎バスで行く別館の露天風呂。 とても良かったです。 スタッフがとても親切で気持ちよかったです。 食事も美味しかったです。 ビールも上手に注いでくれて美味しかったです^ - ^

Juste irréprochable, charmants, attentifs et au delà;;; merci

온천욕이 정말 대단한곳 입ㅂ니다 가족들과 행복한 시간을 같이 공유 할수 있는곳 입니다

not so good

친구들과 여행가기에도 좋았고 가족들과 여행하기에도 너무 즐거웠습니다. 식사와 온천 모두 마음에 들었습니다

レストラン入り口に立つ人間（サービスマン）のレベルが低い。その時の対応がマニュアル通りで臨機応変に対応出来ず客に不快感を与える

정말 만족스러운 투숙이었어요. 직원분들도 정말 친절하고, 온천시설 훌륭하고, 조석식 부페음식이 다양하고 모두 맛있었어요~! 아름다운 산과 계곡의 공기좋은 곳에서 느긋하게 잘 쉬다 왔습니다.

항상 느끼는 것이지만 고객친화적인 staff이 무엇보다도 마음이 편안합니다..

赤ちゃんにもよく話しかけて頂き、過ごしやすかったです

Excellent and brilliant hotel and staff. Meals and amenities are good and sufficient. Very gorgeous environment and scenery. Absolutely worth for a revisit

附近難買日常用品、晚餐。