ambience and specially the lobby carpets needs a serious upgrade as comparing to the prices they charge. the breakfast menu is very limited and the dining area needs much more space as its always busy and impossible to find the spot for family. Basic things like body lotion is not provided, until you ask at the reception !

There was a kitchenette! Well equipped, and a balcony with a nice view of the lawn below

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Receptionist was half asleep at 3pm and seemed very disinterested. No welcome, worst attitude I've ever encountered. Usually front office personnel are the representation of a property. Room was very big, beds comfortable and great location.

No ac and no bath fan

We never do vacations so we tried to splurge a little and got the penthouse, sheets were dirty, bug in the bathroom, stains on the pillows. When I took the sheets to the front desk they just gave me a new sheet and pillows cases to change it out self. When we asked about canceling two of the nights we were told we would have to cover two of the three nights unless they could get someone else to take it. We won’t be staying at another best western or recommending it to anyone

Amazing location! Unfortunately not a great view of the harbour. Breakfast was good! Can get busy. Underground parking was great but will cost you $17 a day. You can park and walk everywhere. Room was clean and bed comfortable.

There were some unclear details about the billing and when I asked for clarification I just got a face like I was being crazy or stupid not not “understanding” how it worked. Bill comes and it turns out the issue I was concerned about turned out to be true. On top of that. For the price paid, I certainly wouldn’t go back and instead look for other options that were near the same price or put a little more snd go to another hotel.

Our stay was for 5 days at the hotel and it was great. The room was clean and nice, the staff in the breakfast room were very accommodating and nice. We also were happy to have secure parking at the facility. I would definitely recommend this hotel to others, the harbour is within walking distance and everything happens there. I will definitely book here again as I enjoy the harbour. We did have a partial harbour view and it was great. As I have a bit of a knee issue I was very happy to see that the pool had a nice step into it and it was easy to get in and out of and the pool area was very nice. The cleaning staff were very nice. It is also a big plus that there is laundry facilities for patrons.

This is an excellent location if you want to explore the Victoria waterfront and all the attractions here. The rooms are spacious (and quiet), the pool is pleasant, and the breakfast is adequate (though a bit busy at times).

All good

Comfortable bed. We were given a ground level Room. There is no air conditioning and the neighborhood was not good enough to leave the door open. Hotel is old but has some renovation.

I don’t like breakfast in those little rooms where everyone is scrambling about for the same 6 items and one of those is powdered eggs. More dairy free and gluten free options would have been nice.

The location is super. It is a block away from the Black Ball Ferry terminal for ferries from Seattle. It is also on block from the Legislature building and within easy walking distance to Beacon Hill Park and Downtown Victoria, so it is super easy to get around. The hotel itself is well kept, clean and inviting. The small outdoor pool was just right for the kids to play in. The staff was always greeting us with a smile. Parking in the neighbourhood is very limited, so parking at the hotel is a must even if it costs a few dollars more.

Staff was Friendly

Everything was very clean All staff were helpful. Got early check in and late Check out. Kichen was great but no blender. Will call in next time as we usually blend. Breakfast was great. Lovation very close to Inner Harbour and parliament building. Nice restaurants near by.

Location location location!!! Amazing spot, easy parking, excellent room and great staff. The breakfast layout is confusing and small though.

The room was spacious and had mini kitchen. 2 balconies since was a corner room. The location was great for inner harbor and to catch sightseeing shuttles. You could walk everywhere!

We loved our room but the bed was horrible needs to be replaced but we loved everything else

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