The staff were very kind and accomadating. We were on second floor and there was no elevator. I have a mild handicap so disappointing, but the front desk staff rushed to my side and carried up my luggage. The hair dryer in my room did not work and they replace it as soon as I notified them. Our room was exceptionally clean. The rooms are not sound proof. It is an older building in need of some upgrades. Overall I gave it 4 because of the service and cleanliness.