Quand nous sommes arriver à la chambre on s est aperçu que le divan était plein de tache blanche douteuse et en s’assoyant dessus le panneaux avant est tomber par terre, de plus le divan fait la banane ce qui fait qu’on est obliger de ce tenir pour ne pas tomber au centre. Je me suis plain a la réception qui m’a donner le nom du directeur général Mars Soukaina et son e-mail et je lui ai immédiatement écrit car ce n’est pas normal de payer pour un suite et de ne pas pouvoir utiliser le divan et la personne a la reception était au fait et ma dit que le nouveau divan arriverais en novembre mais on est en juillet. Le directeur ne m’a même pas répondu quel manque de respect envers sa clientèle et manque d’éducation de sa part. Ensuite j’ai demander pour faire du lavage mais on ma dit que la laveuse était briser depuis déjà 2 semaines. Belle hotel mais très mal gérer par un personne incompétente . tres tres déçu de Best western

Nothing to report

Pros: Rooms were clean. Hotel is easy to access and a 30 minutes walk from downtown/bore park. Convenient water/snacks/etc. available for purchase at the front desk. Cons: EV chargers were out-of-order, pool was not heated, parking very dark at night, breakfast offering was minimalist.

Hotel was very dark, and the breakfast was not the greatest. Location was excellent, hotel was clean.

Le déjeuner était bon :).

Staff was not really helpful. Tried to check in at 3 pm after a day of travelling and was told no. I understand that check in was 4 but the hotel front desk clerk didn’t even look to see if the room was ready just said no. We had to haul all our bags back to the car and drive around for an hour. Breakfast was hectic and I have sympathy for that staff they were working hard. Daily room service did not include making the bed apparently and at one point there were no towels in the pool area to dry off with and my daughter had to use a used one from the bin. Pillows were flat and had no support at all just all around do not recommend this hotel. I’m usually a big fan of best western but this one sucked.

The staff were extremely calm, friendly and knowledgeable and apologetic. They were very helpful with directions around the city. Breakfast was amazing. Although it would have been nice to have some hash browns and maybe some muffins or sweetbread like other Best Westerns offer. I was very happy with their French toast as that is something that others don't offer. I feel whomever is managing this Best Western is doing a poor job of guiding their staff. I would expect that their would be at least a couple of fresh towels in the pool area and maybe to switch their T.V. network to someone other than Rogers. After a long day of travel you would expect to be able to unwind with some T.V. or you would think BW would offer something like a discount considering this service was interrupted. Overall ,my stay here was very nice being close to the city ,yet far enough away for tranquility. Again, the staff were very friendly and empathetic.

Great quick stop travelling through. Comfortable room, great breakfast. The pool was cold, but we made it work.

Check in took 30 minutes, only one staff member working the front desk. Pool could have been cleaner, good selection of breakfast food but not enough seating

Room clean. Staff friendly.

Very friendly staff. Door to room would not close on its own... rubbing on the carpet. Make sure you pull your room door shut

It is too old, room is also too small.

Breakfast was fine. Outside sign was not lit up and we drove past the property twice. I mentioned to front desk staff and next I looked it was in.

Staff were great. Breakfast was a good size, unfortunately the breakfast area was small.

Great room!

Quiet weekend, close by shopping

Place was convenient location, clean. Breakfast was good, even offered French toast.

Excellent service

Clean and modern....I had to leave much earlier than breakfast so I was not able to critic that.

Best value for money we’ve had in a very long time. The price was right. The room was spotless. The breakfast was perfect. We will stay here again for sure.