Such a beautiful local paradise. The hardest part is getting here from Mexico city but the hotel can arrange a taxi back to the city. Great for couples or travellers looking for a relaxing mindful experience. There were a few family's we saw here also. It is off season so it was like having the resort to ourselves.

Clean, staff, view... we didn't have the best, trees were blocking just this room...but we can't complain.

Great place

Very nice and clean need very little updates Staff very friendly and helpful price $$ Nice views lake and mountains

Excelente hotel, increible la atención del staff y deliciosa comida

The place is wonderful, a real treat to be next to the lake.

El cuarto era inaceptablemente ruidoso, toda la noche estuvimos escuchando carros pasar. A las 7:30 am empezaron a cortar el pasto y se escuchaba todo, al igual que a los trabajadores pasar caminando en la grava. Deberían avisar el nivel de ruido que manejan esos cuartos. La comida carísima y muy sin chiste; lo único que valió la pena, fue la atención de todo el personal, ahí sí excelente.

Lake View, clean room, friendly staff.

Nos tocó un cuarto enfrente de la cocina, dejamos voucher abierto y no lo hicieron bien. La comida no es su fuerte

Great

Nice hotel

Everything

Restaurant is overpriced

We very much enjoyed our 2 night stay at El Santuario! The location is breathtaking. We went Monday through Wednesday, so the resort itself was pretty empty. We felt like we had the whole place to ourselves! The room was clean, the view was gorgeous, and the bed was comfortable. We went to the Spa and felt total bliss. It was magical. For any non-Spanish speaking travelers who come here, it's important to know some basic Spanish because we only interacted with a few staff that spoke English. Overall, we would highly recommend El Santuario to anyone who is looking for a serene spot to relax and reset. Valle de Bravo, Mexico is a gorgeous area and while we didn't leave the resort, we would have absolutely loved to explore the little lake town.

El Santuario es una excelente opción para quien busca un ambiente relajado, de paz y armonía. Las habitaciones del lago son hermosas, tienen una vista espectacular y son totalmente nuevas. La comida en los dos restaurantes es deliciosa, todo lo que probamos nos encantó. La atención de todo el personal es sobresaliente, todos muy atentos y siempre dispuestos a ayudarte. Tienen actividades guiadas como meditaciones y clase de yoga. Mi único pero es que la temperatura de las albercas es templada y para el clima de Valle siento que si le hace falta un poco más de calor, igual en la regadera, cuando nos bañamos la primera vez no había agua caliente. Sin duda regresaré en una estancia más larga.

Little sad that I didn't get a promised room upgrade through Expedia or my welcome amenity. Also a little sad the food wasn't as good expected and the spa wasnt working.

In short stay away. The property needs ALOT of maintenance. The pool tiles are coming undone and the water was filled with bugs. Additionally there is NO AIR CONDITIONING in any of the rooms. With temperatures reaching 100 degrees and excessive humidity it’s almost criminal to not have AC. The rooms are unbearable to sleep in at night. The food was mediocre and due to a conference on site we were treated like second class citizens. One of the restaurants was closed and when I asked to speak to a manager about the room we were given they never followed up with us. Overall very very disappointed with the hotel, property, and rooms. As gold members we weren’t given the upgrade, weren’t given late check out, and had to beg for a 20% discount which was included in our package. Wouldn’t recommend and wish they would have just canceled my reservation if they were too busy with a conference that weekend.

The new rooms don't have the best view but are in excellent condition. The Old rooms, which are the most expensive, are extremely hot. I would return to the new section because the hotel has many other communal area views. The service is excellent. The Spa has great therapists. The food is good and offers healthy options.

Very good spot

Fabulous location