Veranda Hotel Pakubuwono

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Overall Ratings & Reviews Veranda Hotel Pakubuwono

Traveloka (4,544)
Other sources (227)
8.6
Very Good
From 4,544 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Veranda Hotel Pakubuwono
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Staff Friendliness (69)
Ambiance (64)
Distance to City Center (59)
Bedroom (56)
Hotel Area (55)
Surroundings (54)
Accessibility (54)
Bathroom (51)
Room Space (50)
Family Friendly (48)
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Traveler Reviews Veranda Hotel Pakubuwono

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40
Customer reviews
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
I absolutely loved staying here, from the lobby, the rooms, the facilities, the pool, to the breakfast. The best!
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Rio A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My family and I stayed here; there's a children's playroom and swimming pool, and my kids loved it. It's also close to Gandaria City Mall. The staff, from security to the restaurant, are incredibly friendly.
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Accommodation's Reply
25 Jun 2026
Dear Mr. Rio A.P., Sincerely yours, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed the hotel's facilities, location, and the friendliness of our staff. We wish you a pleasant stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything is great, from the room service, clean, and also the ambiance.
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Accommodation's Reply
11 Jun 2026
Dear R***a Greetings from Veranda Hotel Pakubuwono. Thank you for sharing a great experience of your recent visit. I am elated to hear that we were able to deliver a memorable experience for you. We are pleased to hear that you were satisfied with the ambience and room service. We wish you well and look forward to welcoming you again at Veranda Hotel Pakubuwono. Sincerely, Dewi Novita General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I always love staying at Veranda!
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Accommodation's Reply
11 Jun 2026
Dear R***a Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
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Budi W.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The hotel is located close to everything and has easy access, both to the mall and the city center.
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Accommodation's Reply
20 May 2026
Dear Mr. Budi W., From Veranda Pakubuwono Hotel, we are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel, and we sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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DEWI P. S. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Receptionist Agung's service is very friendly and good.
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Accommodation's Reply
20 May 2026
Dear Mr. Davy P.S.M., Sincerely yours from Veranda Pakubuwono Hotel. We are delighted to learn that your stay exceeded your expectations, and we are pleased to know that the service from our staff member, Agung, further enhanced your experience. We will bestow upon him the commendation he deserves for his outstanding service. Sincerely, Davy Novita, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Very hospitable staff. Went out of the way to address my requests.
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Accommodation's Reply
19 May 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
My favorite place to go on a hideaway or staycation
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Accommodation's Reply
07 May 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Closet water very small and the jet washer not strong
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Accommodation's Reply
23 Apr 2026
Dear G***a, Greetings from Veranda Hotel Pakubuwono. We appreciate you for writing us feedback on your stay. As much as we would like you to have an excellent stay, we regret that you have experienced such inconvenience due to the inconsistent water pressure in the closet and the jet washer. Please be assured that this is not in line with our service and facility standards. We take your comments seriously and have already addressed this matter with our engineering and housekeeping teams. As part of our action plan, we are conducting a thorough inspection of all jet washers to ensure proper water pressure and functionality, as well as reviewing our room facilities to identify areas for improvement and enhancement. We truly appreciate your valuable input and On behalf of the management, please accept my sincerest apology for the unpleasant experience you encountered. Rest assured that this matter has been escalated to our respective departments to rectify the issue and create a better experience for your upcoming visit. Thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Novita General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The rooms are comfortable, clean and the staff are friendly.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. B*a, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that the service from our staff further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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Rizqy F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff were very friendly and the hotel room was very clean.
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Accommodation's Reply
13 Apr 2026
Dear Rizqy F, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel staff are all friendly and I love that the rooms are clean.
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. V*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is very pleasing to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is comfortable and clean, the food is varied, it is comfortable to stay while in Jakarta.
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Accommodation's Reply
31 Mar 2026
Dear M*i, Sincerely, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed your time at our hotel. We wish you a happy stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is comfortable and clean, the food is varied, it is comfortable to stay while in Jakarta.
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Accommodation's Reply
31 Mar 2026
Dear M*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Overall, it was okay, although there was an uncomfortable incident at the beginning. I called service, but the response was slow, so I had to go down to the lobby. Fortunately, the lobby staff was helpful and the issue was resolved quickly. The room was comfortable, and the ambiance was great! The food was also delicious, and the facilities were good.
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Accommodation's Reply
27 Mar 2026
Dear Ms. N*a, This is Viranda Pačubvolo Hotel. We wish you a pleasant stay. Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at Viranda Pačubvolo Hotel. We have forwarded your comments to the relevant department and will use them to improve our services. Please contact us if you have any further comments or suggestions. We look forward to welcoming you back again. Thank you, General Manager, Dewi Novita
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Always come back to the Veranda hotel because it is very comfortable, the rooms are clean, the staff are all friendly.
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Accommodation's Reply
27 Mar 2026
Dear Mr./Ms. V*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that our staff's service further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.9
/10
Reviewed 17 week(s) ago
Overall ok.. Handling the problem took a little longer.
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Accommodation's Reply
03 Mar 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. Thank you for taking the time to provide us with your feedback. We always value feedback from our guests as it enables us to review the situation and address any service issues that may affect our guest's experience. It is only through comments such as yours that we can improve our service levels to provide the highest level of service to our guests possible. We wish you well and look forward to welcoming you again at Veranda Hotel Pakubuwono. Sincerely, Dewi Novita General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
All the staff were very helpful and friendly. The rooms were super clean, very comfortable, and I will always come back here.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, It is with pleasure that Veranda Pakubuwono Hotel would like to inform you that we are delighted to learn that your stay exceeded your expectations, and we are pleased to know that the service from our staff contributed to your exceptional experience. We will bestow upon them the recognition they deserve for their outstanding service. Sincerely, Davy Novita, General Manager
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M***l
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Hotel location is very strategic, value for money wise is very good. Staff was very helpful, especially Stacy.
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Accommodation's Reply
29 Jan 2026
Dear M***l, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that Stacy's attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Friendly staff and the location is good
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Accommodation's Reply
23 Jan 2026
Dear G***l, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
Number of reviews per page
20
40

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