The front desk supervisor was very rude to me and my friend. When we first checked in, the original front desk receptionist was nice and pleasant. We were given a room with an adjoining door and the people were very loud as if in the same room. I called down to request a room change and it took over 2 hours to resolve. I booked the hotel in Feb for 2 Queen beds and was surprised they gave us an adjoining family room. The supervisor came across as very rude. We waited 2 hours to speak to her, and vacated our dinner plans having to leave a restaurant to go exchange our room. The manager walked right past us and didn't give us the time of day. The supervisor said we were calling incessantly (we had called twice within 30 minutes) and was rude saying we would have had to booked a room specifically asking for it NOT to be an adjoining room. She then said "we changed your room and you got what you booked so what do you want from me"? I replied that an apology would be nice like So sorry you weren't happy with your room, let's see what we can do for you." The hot tub was also not functioning which was a main reason we booked a more expensive hotel to treat ourselves on our last night in St. John's (had another hotel the other nights and specifically booked The Jag with a friend's recommendation. Finally the nice receptionist had offered 2 free breakfasts to appease us. The hotel is lovely otherwise. It soured our mood for the evening.

One of the nicest hotels I’ve ever stayed at. Rooms were clean and modern and hotel was walkable to sites downtown. No official parking but we were able to park overnight on the street without any problems. Lobby does not have coffee/water, but we were able to fill our water bottles in a sink behind the coffee shop.

Had a wonderful time.

It was an excellent experience and I would recommend the hotel to all business and vacation travellers. Clean, quiet, great staff and super amenities including ‘live bands’ on some weekends.

All good!!

Beautiful Hotel, and Swanky! The vibe is super cool. Extremely friendly staff and very accommodating of special requests. The restaurant options were great, and the bars were fantastic! Great location. We will definitely be back!!!

Staff wasn’t helpful when requesting assistance with room change

breakfast was sub-par

Great place to stay. Central to all the attractions.

All our eggs were overcooked on 2 occasions

This was a lovely stay and likely the nicest hotel I’ve ever stayed at. We felt like royalty for a day!

Expensive hotel but no view - from our room all we could see was a wall. Dingy room with no light. No water in room. Parking expensive. Nice ammenties - lounge, restaurant. Could have been nice experience if had different room with view/light. Staff didnt seem to care.

Very beautiful .well kept

We have stayed here a couple of times now and both times were amazing. There are young men at the front doors to greet you and welcome you, take your car if you use valet parking. Front desk welcoming and pleasant Room clean and stocked. We were upgraded this time from a king room to a king studio, much bigger! I always recommend this hotel to anyone looking to stay in the area.

The property was very maintained. The people were amazing. The valet service was excellent. The restaurants inside were amazing especially the eighth floor lounge. We had lots of fun there.

Great

Great Hotel, great location.

Beautiful hotel right in the downtown area. Would highly recommend.

Just a great property and experience

What a great hotel. Love the music theme. Mojo bar on 8th was so cool and Zimmies on main floor had great music to top off the night out with a night cap. Walkable to everywhere. Highly recommend.