Dear Mr. Ferry Y., Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for your 3-night stay and for taking the time to provide such a helpful review and feedback. We are delighted to hear that you were satisfied with the amenities in your room, lobby, restaurant, and parking facilities. Regarding your comments about the opening hours of the swimming pool and the attitude and discipline of the security team in the outdoor area, we apologize for any inconvenience you experienced. We have forwarded this feedback directly to management and the head of security to evaluate and improve staff discipline for better traffic control services. We look forward to welcoming you back to Ascent Hotel & Cafe Malang with even better service in the future! 🙌 Sincerely, Mr. Kukuh Galih M. Management

Dear Mr. Ferry Y., Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for your stay and for taking the time to leave such a positive review and feedback regarding our facilities. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, the convenient parking, the delicious food at our restaurant, the rooftop view, and the service from our team. Regarding the pool closing time of 7:00 PM (WIB), this is for the safety and convenience of our guests, as well as for nighttime pool water maintenance. We have noted your suggestion about extending the closing time and have informed management to use in evaluating future guest comfort. We hope to welcome you back to Ascent Hotel & Cafe Malang again for an even more memorable stay! See you soon! 🙌 Sincerely, Kukuh Galil M. Management

Dear Mr. Jonas N.H., Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for your stay and for taking the time to share your wonderful experience and review! 🌟 We are delighted to hear that you enjoyed our excellent location and that you enjoyed our rooftop and swimming pool for relaxing and enjoying the views of Malang city. Your satisfaction and memorable stay are always a source of pride for our entire team. We hope this memorable experience will bring you back to Ascent Hotel & Cafe Malang again. See you on your next visit! 🙌 Sincerely, Kukuh Galil M. Management

Dear Valued Guest, Warm regards from Ascent Malang Hotel & Cafe! ✨ Thank you so much for your stay and for giving us a perfect 10/10 rating! 🌟 We are delighted that you enjoyed our convenient location. Your satisfaction and comfort during your stay are paramount to all of our staff. We hope this memorable experience will encourage you to return to Ascent Malang Hotel & Cafe again. We look forward to seeing you on your next visit! 🙌 Sincerely, Kukuh Galil M. Management

Dear Mr. Ilham R., Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for your stay and for giving us such a wonderful review and rating! 🌟 We are delighted to hear that you were satisfied with the friendly service from our staff during the check-in process and the overall comfort of your stay. Your satisfaction is our pride and top priority for our entire team. We hope this memorable experience will bring you back to Ascent Hotel & Cafe Malang again. See you on your next visit! 🙌 Sincerely, Kukuh Galih M. Management

Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for your stay and for giving us such a wonderful review! 🌟 We are delighted to hear that you were satisfied with the prompt and friendly service from our staff, as well as the well-maintained facilities of our hotel. Your satisfaction and comfort during your stay are our top priority. We hope this memorable experience will bring you back to Ascent Hotel & Cafe Malang again. See you next time! 🙌 Sincerely, Kukuh Galil M. Management

Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang! ✨ Thank you so much for choosing to stay with us and for taking the time to write such a wonderful review! 🌟 We are delighted to know that the beautiful city and mountain views from our hotel provided you with peace and comfort. Providing relaxing and memorable stays for all our guests is our pride. We hope this impressive experience will encourage you to return to Ascent Hotel & Cafe Malang again. See you next time! 🙌 Sincerely, Kukuh Galil M. Management

Greetings, esteemed guests! We extend our heartfelt greetings from Ascent Marin Hotel & Cafe! ✨ Thank you so much for staying with us and for taking the time to leave us such a wonderful review and rating! 🌟 We are delighted that you enjoyed your stay and that our lobby convenience store was able to meet your shopping needs. We strive every day to provide our guests with a convenient and comfortable stay. We hope this stay will inspire you to return. We look forward to welcoming you back! 🙌 From Kuku Gari M., Management Team

Dear Ms. Lia A., “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing your impressive review with a rating of 9.7! We are delighted to hear that you enjoyed your stay at an affordable price. Providing the best service and facilities at reasonable prices for all our guests is our core commitment. Your satisfaction and comfort are the greatest driving force for our entire team in continuing to maintain the quality of our service. We are excited to welcome you and your family back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galih M. Management

Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing to stay at Ascent Hotel & Cafe Malang and for sharing your feedback. We appreciate your continued loyalty to our hotel. Conversely, we apologize for the inconvenience and unpleasant experience related to your request to change rooms during your stay. We truly understand your disappointment. The limited availability and full occupancy of our room types at the moment is a limitation, but this did not prevent our staff from being responsive or unwilling to assist. We have forwarded your feedback to the management and front-of-house teams for evaluation, so that our team can further improve our services in the future to be more professional, friendly, and problem-solving-focused. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better stay experience. Sincerely, Kukuh Galih M. Management

Dear Valued Guests, Greetings from Ascent Hotel & Cafe Malang! Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galil M. Management

Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and for your review and sharing of photos from your stay! We are delighted to hear that you enjoyed the cleanliness of the bedroom and bathroom, the beautiful mountain views in the morning, and the helpfulness of all our staff from check-in to check-out. Your feedback regarding the varied breakfast menu and parking is very valuable to us and we have forwarded it to management for future evaluation and improvement. Your satisfaction and comfort are paramount to our entire team. We are excited to welcome you back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galil M. Management

Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management

Dear Valued Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your review. We are glad to hear that your overall stay with us was pleasant. We also truly appreciate your feedback regarding the breakfast variety and the operational hours of our swimming pool. Your notes have been shared with our Food & Beverage and hotel management teams for evaluation, as we continuously look for ways to enhance our menu selections and guest facilities. Thank you again for your valuable input. We hope to welcome you back for an even better stay in Malang! Warm Regards, Kukuh Galih M.

Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang for your 4-night stay and for sharing your experience. We appreciate your loyalty and trust in us for your family vacation. We sincerely apologize for the inconvenience and disappointment you experienced regarding your request to change to a room with a better view during your stay. We understand your expectations for maximum comfort throughout your 4-night stay, especially as a valued guest. Twin rooms are often fully booked during peak periods, but our staff at the reception desk should have provided better explanations, been more friendly, and focused on resolving issues. Your feedback is valuable to our management in evaluating the communication and coordination of the reception team so they can handle guest requests more flexibly and professionally. We hope to have the opportunity to welcome you and your family back to Ascent Hotel & Cafe Malang again and provide you with an even more memorable stay next time. Sincerely, Kukuh Galih M. Management

Dear Guests, Welcome to Ascent Hotel & Cafe in Malang. Thank you so much for choosing Ascent Hotel & Cafe and for leaving us such a kind review. We are delighted that you enjoyed our services and that you chose Ascent Hotel & Cafe as your accommodation in Malang. Your satisfaction and comfort are always our top priority. We look forward to welcoming you back again. Sincerely, M. Kuku Gali, Hotel Management

Dear Mr. Dedy P., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang for your family vacation and thank you for your wonderful review! We are delighted to hear that you and your family felt comfortable during your stay and enjoyed the friendly service from our staff, the comfortable lobby area and small playground for young children, and our convenient location near the city center and train station. Your positive review is a great encouragement to our entire team to continue providing the best service and facilities. We are excited to welcome you and your family back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galih M. Management

Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing your wonderful photos and review! We are delighted to hear that you enjoyed your stay with us. We hope that on your next visit you will experience the joy of staying in our mountain view rooms, which offer stunning mountain views. We are excited to welcome you back to Ascent Hotel & Cafe Malang once again! Sincerely, Kukuh Galil M. Management

Dear Ms. Ana R., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such an excellent review with a perfect score. We are delighted to hear that you were satisfied with the reasonable prices, excellent location, friendly service, and the warm café atmosphere and rooftop terrace with views of Malang city. Your positive review is a great encouragement to our entire team to continue providing the best service. We are excited to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galih M. Management

Dear Mr./Ms. Indi A., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review with a perfect score! We are delighted to hear that you enjoyed the friendliness of our staff and the delicious and varied breakfast menu we serve. Your satisfaction and comfort are our pride. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management