First, what disappointed me was the disregard for my request, which I had included when booking through the app, which was very detrimental to my business trip staycation at the hotel. Second, the hotel staff failed to provide me with a solution, apology, or compensation for the time loss I experienced during the check-in process, which significantly impacted my schedule during my staycation. Third, customer friendliness needs to be improved, as it impacts the hotel's image and can influence customers' decisions to book again. Overall, during my staycation at the Ascent Hotel from June 14-16, 2026, I was neither satisfied nor disappointed with the service provided by the hotel. Thank you.

The hotel is clean, comfortable and the hotel staff are friendly.

The hotel is really great, clean and fragrant.

I happened to book this hotel because of its strategic location. However, the air conditioning in my room wasn't cold enough. Luckily, there was window access. A suggestion: add chairs in the pool area and clean towels. Thank you.

The staff is friendly and the rooms are comfortable. Just a small suggestion: please be aware of the water in the children's pool; it's a bit murky, not clear, and my child came out with a rash after swimming.

Everything was very good and satisfying.

Rama Hotel staff. Nice swimming pool on the top floor.

Good, worth it to stay overnight,,

I had a good time staying at Ascend Hotel because it has a good ambiance, nice place, comfortable space, and especially its rooftop ambiance. It is also near to the access of The Alfamart which is open until 10 PM and has a BCA ATM. I will definitely recommend this hotel to others.

Friendly staff, clean rooms, delicious food, swimming pool, close to everywhere in the city center, affordable prices.

The hotel is clean, and the staff are friendly. I always stay here when I'm in Malang because the swimming pool has a great view.

The hotel staff is very friendly, the room is cleaned every day, the food is very delicious, this hotel is highly recommended. I will come back next time 🫰🏻✨

The hotel staff is very friendly, the rooftop view and pool are beautiful and very photogenic. Highly recommended here 🫰🏻 Next time I will stay at this hotel again 💙

The hotel staff was very friendly. Suggestions for breakfast variety and flavor could be improved to improve hotel service in the future.

For a staycation, it's quite comfortable. For business, access is quite flexible, and it's very close to the city.

We had a great stay here, will come back if visiting Malang again.

This was my first time staying at Ascent Hotel and Boutique Malang. It was very satisfying. The hotel was clean, comfortable, and close to Kajoetangan (a great place to walk and exercise). If I ever go back to Malang, I'll definitely stay here again. Thank you, Ascent Hotel and Boutique.

The hotel location is strategic, but the rooms are not soundproof, very disturbed by noise from the corridor or other rooms.

The hotel staff is friendly, very efficient, no deposit, located on the main road next to Alfamart, there is a BCA ATM 🥰 Worth it for this price 🥰

The hotel staff was very friendly upon check-in.