Overall Ratings & Reviews Extended Stay America Select Suites - Omaha - Southwest

Bed is terrible. Small for two , not comfortable at all.

The staff was friendly. However, the hotel reeked of weed. The bedsheets smelled of weed as well. I left after realizing that sleep wasn't going to happen.

All i needed was a place to sleep, and boy were those beds comfy =]

The bed was to small and chairs

Awful!! No night staff for check in. Even though I had called earlier in the day to let them know I was going to get there late, the maintenance guy didn't want to come to check me in. He had to drive from someplace, so not on site. He did come to check me in, but refused to let me read the documents I had to sign to check in.. wouldn't give me the key card unless I signed. 🙄 When I got to my room, it hadn't been cleaned at all. So I called down to the operator and he tried to have the maintenance guy come back to give me a different room, but he refused to come back. The operator told me I'd have to wait till 9am to talk to someone in customer service and there was nothing else he could do. I told him he could get me a room at another hotel. So he did.. then charged me for that room too. I got to the new hotel and my reservation had been cancelled as a "no-show" because the operator hadn't called the hotel to say I was coming. I got to the new hotel about half an hour after the reservation was made. (I got lost while driving.) The app won't let me upload pics of the uncleaned room, or they'd be there.

This place advertises itself as having "a full kitchen." Yes, it had a stove top, refrigerator, microwave and sink - but NOT ONE SINGLE utensil, plate, cup, pan, or anything else. Not even a coffee maker. There were two ice cube trays in the freezer - probably left by someone else. There was no hair dryer, not even a bedside lamp (the only light was the overhead ceiling). I will never stay in Extended Suites America again!

Very courteous, friendly , helpful front desk manager!!

Front desk staff was friendly…the smell of the place is what did it for me. The smell from the hallways and the air conditioner was very unpleasant.

Stayed overnight to escape power outage from storm in August. AC worked fine. Tv was down due to storm- wish we’d known that before checkin. May have moved to another hotel. Beds were comfortable, sheets clean, shower good. Condition of fridge and toilet were old and stained. But having AC was priority. Staff friendly and helpful. Dog was welcomed too.

People loitering in the parking lot watching everything you did. I did not feel safe and left the hotel and checked in to a new one. Would not stay here.

Staff were friendly and helpful just not on duty all day. Shower valve not proper so hot water was an issue. The electric door locks on the outside doors were broken so entry was an issue. Bed was very average. $700 for 7 nights. I will look harder next time

Check in was quite easy! No problem there. The problems started after check in. The entire hotel has a horrible smell throughout. I mean it reeks! It is also very dirty! Had dead bugs under the tv stand! No table lamps. Kitchen is useless, no plates, silverware, glasses, absolutely useless! Office was supposed to open at 9 am. Didn’t happen. Met a gentleman in lobby at 9:15 am who had been there since 4am, trying to check in! They have a phone in the lobby your supposed to use for after hour help. KNOW ON EVER ANSWERS! DO NOT STAY HERE!!! Worst hotel I’ve ever stayed in. YOU HAVE BEEN WARNED!!!!

We got there after 11pm no attendance had a sign to use the phone and call this number for assistance so we did after we hung up we heard the phone ring behind the counter then guy pulled up the counter door it's it's seems like why your we checking in so late. Then in the morning the counter door was closed again we call again got hang up on so we slide the room key underneath the counter door and left.

I went to check in at the property at 10:45 local time. The check in area was closed, closed at 10:00 pm. Signage told me to call 500 on the lobby phone. I did and was told that it would be 30 minutes for someone to get there to check me in. I left and checked in at a nearby property.

I will never recommend anyone to stay there. It was dirty, and had roaches. Fast forward: I had a package delivered there. I asked the manager to return to sender on the package. He claims he had to bring the package to the post office which I don’t understand because he could have gave it to the post man. How about the post office saying they never received my package and the manager couldn’t provide me with a tracking number.

Did not stay. Cockroaches in the tub. Stow away bed for a bed. Not fit for staying.

Not a clean hotel. Smelly, not well kept. Stay somewhere else.

We arrived and checked in. There was no one at the counter but someone arrived after the call and was pleasant. However the room they gave us had not been cleaned at all, floors dirty, linens used, no toiletries, etc. We called the front desk and they said they would bring us linens. We left and returned late that night to only find new towels. We had to call a corporate number and they were not pleasant and we finally got clean linens we had to put on the bed ourselves, we then had to call back to get a blanket. It took us over 30 minutes to get the bedding. Room was never cleaned but we at least got clean sheets in the end.

One of the Room which we got was on 4th floor, > windows were open and lot of dust in the room, smoke smell. > Blinds in the room were not working, we have to keep open the window, lot of light was coming in the room during the night time. > Not able to close the room door fully and smoke smell is coming in the room all night.

The hotel was close to the interstate and it was easy to get around to the places I wanted to go. Unfortunately, the room was not clean with dust everywhere and the bathroom was filthy.