Cititel Express Ipoh

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Overall Ratings & Reviews Cititel Express Ipoh

Traveloka (1,062)
Other sources (680)
8.4
Very Good
From 1,062 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

7.2

Location

8.6

Service and Facilites

8.2

People often mention about Cititel Express Ipoh
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Distance to City Center (17)
Staff Friendliness (15)
Ambiance (14)
Bedroom (14)
Surroundings (13)
Hotel Area (11)
Accessibility (10)
Wifi (10)
Check-in/out Time (10)
Bathroom (10)
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Traveler Reviews Cititel Express Ipoh

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40
Customer reviews
d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is near some tourist attractions, and there is a lot of halal food around the hotel. The staff are so helpful and very kind. The room is also very clean, and they provide a dispenser on each floor.
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J***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Hotel room after renovate is good. Hope can maintain. Problem is parking. Too little parking space and the junction from hotel to main road is very dangerous. Totally can’t see the car from main road. Should put a big mirror or blocks there. If drive alone i really don’t know how to go to main road. This should be solve immediately.
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N***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
100% the best 👌 closer to the train station and Concubine Lane. The room is clean, the breakfast too is very nice 👍
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Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you for choosing Cititel Express Ipoh. We appreciate your feedback. We hope to have the pleasure of welcoming you again soon.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
We're travelling on business purposes and the room that I acquired fits 4 of us and is very comfortable.
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you for staying with us. We appreciate your valued feedback. We hope to have the pleasure of welcoming you soon.
E***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Location is good and convenient to go angwhere by grab. Bed is comfy however double bed a bit small
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Accommodation's Reply
23 Feb 2026
Thank you for choosing Cititel Express Ipoh. Glad you enjoyed your stay with us. Looking forward to welcoming you soon!
E***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Very friendly staff, location is close to Padang Ipoh, Concubine Lane and halal food places
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Accommodation's Reply
23 Feb 2026
Thank you for choosing Cititel Express Ipoh, and we appreciate your feedback. Looking forward to welcoming you soon!
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Strategic location, adjacent to Ipoh Padang and close to Concubine Lane.
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Accommodation's Reply
23 Feb 2026
Thank you for choosing Cititel Express Ipoh, and we appreciate your feedback. Looking forward to welcoming you soon!
Natalie A. M. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 15 week(s) ago
The hotel's location is very strategic, close to tourist attractions, such as Concubine Lane and the Birch Clock Tower. The view from our room was beautiful. We booked a Triple Premiere room. It was very comfortable and clean. What I liked most was the water dispenser on each floor, so we were free to drink, so we didn't have to buy additional mineral water. Oh yes, there is also a 7-Eleven on the ground floor, which is not 24 hours. Very convenient. What disappointed me a little was that during check-in, the staff seemed unenthusiastic. The check-in process took quite a long time, even though my family and I were tired from the air and land travel. The staff seemed confused about calculating the tourist tax and Ipoh tax for 3 rooms and 2 nights. She tried calculating on paper, but the total was wrong, so I had to correct it. It turned out that when I checked out, I was still charged RM 30 for tourist tax. After further investigation, it turned out that the staff who checked me in miscalculated the total tourist tax, which delayed the check-out process. Other than that, everything was fine. The security is also very friendly, always helping to open the door and greet you.
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Accommodation's Reply
23 Feb 2026
Thank you for your feedback. We appreciate your comments regarding the check-in process. We taken note and will improve our service. Glad you enjoyed your stay with us. Hope to welcome you back soon.
joni f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Good hotel, good services, close to the main attractive place and very humble hotel staff. Thanks a lot. I will strongly recommend this hotel to my colleagues from Indonesia when you stay in Ipoh. Joni Faslahi - Indonesia
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Accommodation's Reply
23 Feb 2026
Thank you for staying with us. We appreciate your feedback. Glad you enjoyed your stay with us. Hope to welcome you back soon.
Verified Traveler
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
The location is very strategic. Not far from Concubine Lane, Birch Clock Tower, Kinta Riverside, and other heritage areas. On the ground floor there is a 24-hour 7-Eleven minimarket. I got a room with a beautiful view, overlooking Padang Ipoh. You can see the mountains and heritage buildings. I booked 3 Premiere Triple rooms. The room was quite spacious and clean. What I liked most was that they provided a hot/medium/cold water dispenser on each floor, so we were free to drink as much water as we wanted, no need to buy mineral water anymore. What bothered me a little was that during the check-in process, the FO staff seemed unenthusiastic and took a long time to process the check-in. Even though my group and I were also tired from the air and land travel. She seemed to have difficulty calculating the total tourist tax and Ipoh tax for 3 rooms, 2 nights that I had to pay, until I helped correct it because she added the wrong amount. It turned out, when checking out, I was still charged RM 30.00 for tourist tax. I was shocked. After recalculating, it turned out that the staff who checked me in had miscalculated, so I had to add an extra RM 30.00. This delayed check-out. Hopefully, in the future, the front desk staff will be more careful, especially when calculating, so as not to delay the check-in and check-out process. Other than that, everything was very good. The security staff at the door were also very friendly and always greeted me. Thank you.
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Accommodation's Reply
23 Feb 2026
Thank you for choosing Cititel Express Ipoh. We appreciate your feedback. Glad you enjoyed your stay with us. We taken note of your comments regarding the room check-in and check-out process. We will improve our service. Looking forward to welcoming you back soon.
E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Close to everything at a reasonable price
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Accommodation's Reply
23 Feb 2026
Thank you for staying with us, and we appreciate your feedback. Hope to welcome you again!
JT Low
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Clean and comfortable hotel with a very good location. Easy to walk to food places and tourist spots. Staff were friendly and helpful. Good value for money.
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Accommodation's Reply
23 Feb 2026
Thank you for choosing Cititel Express Ipoh. We appreciate your feedback. Glad you enjoyed your stay with us. Hope to welcome you back soon.
N***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
Staff is friendly and location is great, small but u got everything u need! Been a regular customer and it was great experience
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Accommodation's Reply
12 Dec 2025
Dear valued guest, Taken note on your feedback. Hope that you enjoyed your stay with us.
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
would have appreciated being able to pay the hotel tax via card but otherwise the stay was decent and value-for-money.
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Accommodation's Reply
12 Dec 2025
Dear valued guest, Thank you for your review. Well taken note. Will improve our service.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The facility is near to town and has a nice ambience. Next to the Kinta River and Padang Ipoh, it provides a one-of-a-kind view for your stay in Ipoh. The room is nice and clean. There are parking spaces provided at the building, but very limited. And they do offer an alternative parking area at another spot, with free shuttle services provided from the parking area to the hotel.
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Accommodation's Reply
12 Dec 2025
Dear Our Valued Guest, Thank you for choosing Cititel Express Ipoh. Glad that you enjoyed your stay with us!
shifani m.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Overall, everything is very good!! Thanks for making my holiday in Ipoh wonderful, and I really had a good rest.
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Accommodation's Reply
12 Dec 2025
Dear Shifani M. Thank you for choosing Cititel Express Ipoh. Glad that you enjoyed your stay with us!
Y***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
So far so good... Choice of breakfast not bad...
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Accommodation's Reply
12 Dec 2025
Dear Mr/Ms, Thank you for choosing Cititel Express Ipoh. Glad that you enjoyed your stay with us!
serojaatika
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Okay, but the packing has to be done somewhere else... but there's a van that will take you to the hotel.
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Accommodation's Reply
12 Dec 2025
Dear Serojaatika, Noted on your issue. Well taken note and will improve our service.
i***m
icon-origin-TRAVELOKA
8.1
/10
Reviewed 36 week(s) ago
The hotel was great, clean room. But I mistakenly booked three paid nights and wanted a refund which they didn’t allow even after multiple requests. This was very disappointing and I had to spend three nights there only due to this.
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Accommodation's Reply
27 Aug 2025
Dear valued guest, Taken note on your feedback. Hope that you enjoyed your stay with us.
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 38 week(s) ago
Overall, I really liked the hotel — it was comfortable and conveniently located. However, there were a couple of issues: the air conditioner wasn’t working properly, so it felt a bit hot in the room. Also, the TV didn’t work — it wouldn’t turn on at all. 😭
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear valued guest, Noted on your issue. Well taken note and will improve our service.
Number of reviews per page
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40

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