Overall good stay.

We stayed at Hotel Gozensui during our stay at Hokkaido. The staff was very friendly and helpful and onsen was really beautiful and relaxing. We do recommend eating at the hotel as a lot of restaurants around the area close early (we were there March 2026). For breakfast there’s a little udon restaurant that we highly recommend.

Location on the lake is amazing and the traditional onsen wonderful

Slightly dated accommodation but nice view on the lake.

Hotel workers, everybody was very nice and kind.

The signs of time are evident on this property, it is evident that it has seen better days. However, the staff is welcoming and the service is good. Note - the town is dormant and looks almost abandoned

Staff is very nice and accomodating.Lake front facility, facing great view of the lake. Though small, town is very nice and it has unique character. Room is great but not elegant but I have no reason to complain. Hotel breakfast is very good, I did not try dinner there and assume Japanese food items. Note that food choices outside are limited and many restuarants close by 6PM. Only a ramen place was open late and it was good food there although people smoke inside. If you are driving, make sure gas tank is full as there are not many gas stations in this area of Hokkaido and even those exists open late in the morning. I was a solo traveller, hiker and I truly enjopyed everything there.

While the hotel is a little outdated, I really enjoyed my stay. Kind staff. The traditional Japanese styled room was big and comfortable, with the expected amenities that come with this kind of room. The bathroom was small and the toilet was slightly wonky, but not big issues. The bath was a good size, and the outdoor onsen area was nice after a long day. Laundry worked well.

We had a room facing the lake and the view was fantastic. It is an old hotel and therefore, do not expect things you usually see in the new hotels. However, we would say it is good value for our money as the room is clean and service is good.

The bath is not bad. The room is amazing! Got a waterfront Japanese style!

The view of Mt. Akan is spectacular. The hotel onsen was very nice.

Good view of the lake. Very quiet place to be.

While the facility itself is dated and needs updating the staff were wonderful and the views were breathtaking.

For the price I pay, this is definitely not worth it, at all. It is a lot of do it yourself. Not foreigner friendly. Rigid and unhelpful in general. They put themself on Expedia but they do not reply to messages so don't expect to get help and answer there.

Their stuffs are very nice, but the property was very old and not so clean. The breakfast was also not good.

最高の宿！サービスが完璧。機会があれば、もう一度利用したい気持ちです。

The glasses in the room had lipstick stains and didn't appear to have been cleaned. Although room was large and had a lovely views of the lake, it fell below expectations in cleanliness. I wouldn't choose to stay here again

A tat bit pricey, but good location with good view of lake from the room. Place you will want to stay if you are looking for traditional Japanese onsen experience.

Enjoyed the stay. Was clean. Nothing special. Good for business trip

Nice and convenient hotel, good to stay here and easy to find the location. Hot spring is good. Good to have free coffee and Ice cream. Enjoy staying there.......................