If you want quaint sophistication this is your place! This secluded peaceful SLH gives you amazing views of Lugano and the lake. The staff were all accommodating and friendly. Having the exquisite amenity of the smart car was top notch! We even requested a mattress topper for extra softness, which was accommodated. We loved everything about this place and will definitely be back! Thank you for helping us fall in love with Lugano!!

The hotel lives up to its name! Our room was very clean and our view was immaculate. The service provided was unparalleled! Each and every member we encountered were extremely kind and went above and beyond to provide my partner and I with a wonderful experience. We personally enjoyed the use of the complimentary electric cars on site. There are also complimentary electric bikes as well. Breakfast was a mix of buffet and a la carte. Pool was big and there was also a hot tub area that we enjoyed. Looking forward to staying here again in the future.

A nice hotel with a beautiful view. You can hear the birds in morning&daytime. To reach the center or anywhere definitely you need a car. I walked there from the train station but was a challenge to climb there. A peaceful place to rest. They also provide you a small electric car to travel to city center or around. That's a big plus.

If this review were based only on Edoardio and Adriano, this would easily be a 5 star stay and one of the best hotel experiences I’ve ever had. Edoardio was absolutely incredible from the moment we arrived. He greeted us at check in, took the time to walk us through everything, brought us a fan for the room without us even really needing to ask, and helped us with the electric car. His level of service honestly stood out more than almost any hotel staff member I’ve ever encountered. He was genuinely warm, attentive, and went out of his way to make sure everything was perfect for us. Adriano was just as impressive at breakfast. Every morning he took care of us with such attention to detail while still being incredibly kind and personable. He made us feel completely taken care of without it ever feeling forced. It was easily some of the best service I’ve experienced at any hotel breakfast, and he made that part of each day something we really looked forward to. I wish more people could experience his service because it was out of this world. The views from the room are amazing. You could sit there all day just looking out over the lake and not get tired of it. The location is a bit out of the way, about 10 minutes from the train station, but it is uphill. The breakfast was delicious, and was definitely worth getting. Beautiful hotel though and I think I would stay again if I had another opportunity. The only reason I did not give a full 5 stars is because of an experience on our second day. There was construction near the train station and the usual walking route to the hotel was closed. What should have been a 10 minute walk turned into over 50 minutes. We called the hotel front desk to see if it would be possible to get picked up with one of the Smart cars, but were told to walk, even after explaining the situation and that the construction workers would not let us walk on the path. We ended up needing to call a taxi instead. Something so easy turned so sour, was really expecting more for paying over $800 a night for this hotel. Aside from that, the stay was excellent, and if it were not for that situation, this would have easily been a 5 star review. Can’t say enough about Adriano and Edoardio though, they deserve all the credit for this review and should 100% be rewarded for it as I wanted to write this to really brag about both of them.

Hilton Diamond Member Review – Excellent Stay, Though Slightly Past Its Prime As a Hilton Diamond member traveling during the low season, I was warmly greeted by Giacomo, a terrific hotel ambassador who truly set the bar for hospitality. Unfortunately, most of the other staff did not quite share his level of service—pleasant overall, but not what I’d typically expect from a hotel of this caliber. The courtesy cars and bicycles were a wonderful touch and very convenient; though I imagine availability could be more limited during high season. The food and restaurant service were excellent, and a tall, thin blonde lady (whose name I regret forgetting) stood out for her attentiveness and professionalism—matching Giacomo’s high standard. Our premium room offered a spectacular view, and the housekeeping team was exceptional throughout our stay. The private spa treatment was also a highlight—relaxing and well executed. Overall, this was an excellent experience and a property I would recommend, though it does feel like the hotel’s best days may be behind it. A light refresh could really elevate the guest experience back to a true SLH (Small Luxury Hotels) standard. Highly recommended—just not at a rate of $3,000 USD per night.