Check-in went smoothly even though I arrived earlier than the scheduled check-in time after a long drive. The staff were very helpful and considerate. The room was clean, dinner was nice and the breakfast too.

Anne

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

We really enjoyed our stay. The staff were very friendly and welcoming, especially the restaurant staff. Our room was spacious and the bed was very comfortable. Loved the extra large, fluffy white towels in the bathroom. We slept very well. It was very peaceful. We had an evening meal and breakfast in the restaurant. Both were good. The breakfast buffet was superb.

Hotels.com verified review

The room was no

Victor

Friends and Family with Friends

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Overall we had a great experience.Situated close to the town.

Jacqueline

with Partner

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast was very good. Jar of Swizzle's sweets in room was very much appreciated!

Dale

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The hotel could use a serious renovation.

Dennis

with Partner

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

I would describe our stay as okay however the photos on the hotel.com website does not reflect how the hotel/accommodation actually looks, parts of The Best Western in Bury St Edmunds needs refreshing with money spent on carpets and decor. The patio area not only needs cleaning but the smell of cat feces is overwhelming in warm weather.

Hotels.com verified review

Room located away from main building in a courtyard, which we like. Air conditioning. Twin beds comfortable and room good size. Bathroom clean but abit dated. Staff friendly and helpful. Pub that serves food just across road Easy to get bus into centre Would recommend

Scott

6.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Express check in was useless, didn’t work and took a while for staff to turn up on reception. Room was nice apart from loads of dead flies on window sill. Got woke up at 5.20am with a lorry collecting waste from the kitchens!!

Jess

8.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Loads of parking, clean, however all a bit dated considering price. I had a deal so was much lower priced then would have been.

Mandy

with Partner

8.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

The staff are very friendly and welcoming,our room was good, let us check in slightly early,our breakfast was nice good continental choices , bright breakfast room if I had to raise some negative comments ,walls are thin could hear next rooms TV till midnight,no vegan sausage at breakfast tea bag marks splashed on wall room 42 😊

Hotels.com verified review

Staff were amazing as were the cookies on arrival!

andrew

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Very impressive grounds and gardens

Louise

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Rooms were clean, equipped with what you need. Lovely touch to leave sweeties in your room. Beautiful gardens, and very friendly staff.

Uko

8.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

Clean room, parking avaliable and breakfast was ok.

Paul

with Partner

8.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

No complaints

Rachel

with Partner

8.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Our stay was great excellent value for money. Nice and clean. Everything you need. Good car parking. Good location. Some of the room was a little dated and worn but still fine. Staff friendly and helpful

Elliot

with Partner

8.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

Ok

Susan

with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Second visit to best western priory hotel staff very helpful and friendly rom was great stayed in same room as last time ( disabled ) looking forward to our next visit .

Rob

with Partner

10.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Staff were excellent and lovely, definitely our favourite hotel we’ve ever stayed at

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