Everything about this hotel from the first email they sent to me to ask if there was anything I needed ahead of time to the checkout was incredible. I used to work for the Beverly Hills Hotel which is part of the Dorchester collection. I have extremely high standards when it comes to service and every single person I encountered in this hotel on the staff was professional, engaging and friendly. As an American who has worked in the service industry for 40 years, this was very refreshing. I have found most British service to be lackluster at best. Perhaps why this stood out in my mind so much. The room was incredibly tidy and clean. The hallways were bright and there were tiny little decorative touches everywhere that made all the difference. The Rose room where we ate breakfast was beautiful with custom-made flower chandeliers that reminded me of Chihuly. The waitstaff were delightful! I highly recommend a stay here. The value for money is great. I suggest bringing cash to tip because service this good deserves a reward!!

The surroundings were really pleasant. The staff couldn’t be more helpful, offering to take luggage to my room. The room was extremely clean and was above my expectations.

Great room although was very cold on arrival but well furnished, super bathroom and comfortable

Breakfast was delicious but service was very slow. Was a while before we saw anybody serving.

Room was clean and comfortable, staff very friendly and helpful.

The room was clean, tidy and beautifully decorated. Which enhanced the luxuriousness of the standard room.

Room was lovely bright and clean, the lady on Reception was lovely, we are in the restaurant which was excellent. The only downside was the breakfast which wasn’t very good.

Lovely clean and spacious room, efficient staff,

Great staff and service, decoration is oldy world and would benefit from a refreshuch like they have done with the reception area. Standard double rooms were fine with decent coffee and a Nespresso machine. Bed was ok . Shower was good hotel is very quiet and suffers less with noise than their competitors on the High Street. Breakfast was superb competitor on the High stlocal competion

Quality breakfast. Good quality decor. Good ambience. Comfortable bed. Quality bathroom- shower 👍👍

Lovely and spacious room, very quiet hotel. Perfect

We had a wonderful stay all the staff were very helpful, we will stay there again,

We had a wonderful stay. Very convenient location, we could walk to everything. Reception team was lovely. Staff at breakfast service were a bit slow and could have been more attentive. Overall a great option!

Hi lovely welcome great safe parking and to finish a great breakfast

A really pleasant stay, hotel is immaculate and very well situated. Pleasant and courteous staff Very enjoyable

A lot of money has obviously been spent on the hotel - to it's benefit, albeit it is somewhat quirky in places. Nevertheless, a very comfortable hotel, very handily placed for the centre of Colchester and surprisingly good value when you consider breakfast, wifi and parking are included.

The staff were very helpful from the moment I arrived. I needed to book an additional night and thought that might mean a different room for two nights as Expedia said they couldn’t do at their end. They were very accommodating and gave me a room upgrade which was lovely. They carried my luggage to my room. Breakfast was amazing. Servers were friendly. The front desk agent arranged transportation for me when I left. A very pleasant stay.

We stay at this hotel at least a couple of times a year and it never disappoints. Even the smallest rooms are a good size, the food and cocktails are excellent and the staff can't do enough for you. It's also very conveniently situated a two minute stroll to the high street.

This is a great hotel for a short stay in Colchester. A very good breakfast, large rooms, and the location is great if you want to explore Colchester (right by the castle and park).

The location close to Castle Park was super convenient where we attended an open concert.