Everyone was so kind and helpful, always waiting you with a smile and a good mood. In the hotel everything was perfect and very clean with nice night events!!

Excellent hotel & service

When I booked the hotel with Expedia, I booked it on an all inclusive deal. When I arrived at the hotel, I was told I only had bed and breakfast. I tried to contact Expedia to rectify the situation but after many phone calls to their automated service, and using the chatbot service, I was told it didn’t recognise my booking number. To say I was annoyed is an understatement. I then asked how much it would cost me to upgrade to all inclusive, as this is what I wanted in the first place. So I paid it and hoped I would be reimbursed by Expedia once I returned to the UK. After several times of trying to contact Expedia, I have now given up. So when you’re booking guys, be careful you are not stung the same way that I was. Also, when you think you are getting all inclusive, You actually are not. Many of the nicer cocktails, and nicer foods, for example a nice steak Are not included, and you will have to pay 80% of the price on the menu. It only gets you 20% off these special items. So save your money and eat out.

Un hotel hermoso!

Just great all round. Had a great time

Excellent hotel. Staff are amazing. Plenty of choice in the buffet. Particularly enjoyed The Beach Club restaurant. Pools are heated and there’s always loads of sunbeds available. Pool towels are also provided. Enjoyed the evening entertainment and bar staff always walking around ready to fetch you drinks.

The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities.

Best room in the hotel!

Highlights: Great music, facilities, rooms, Pilates / Yoga classes and breakfast! Lowlights: All inclusive was more of a semi all inclusive, anything more than what your mum can cook at home you have to pay a premium for. Rooftop on the 16th isn't all inclusive at all, and if you like drinking past 12pm anywhere in the hotel you best get your wallet out because you should be in bed! Don't go to the beach club for lunch, waited 45 minutes for 2 chicken wings. Female waitresses at the Adults only pool need to learn how to smile. Proper mood hoovers. Pool party on Friday was cancelled, but advertised all week in reception... don't do it that time of year apparently but maybe the waitresses couldn't be arsed. Played some beer pong instead and they then got a paddy on for ordering and drinking too much beer... The hotel needs to hire some entertainment staff for around the pool during the day. Animation team or something to light the place up a bit. Had a great time none the less, but thought it would be better.

It’s a fairly expensive hotel so you expect a certain level of food, entertainment and fun at this type of hotel but it lacked a lot. It’s an average hotel and only worth half the price. I wouldn’t come again. From cockroaches in room to smell of food throughout the hotel rooms and lack of good fun for the kids.

Breakfast was great and the pools were amazing. We got there early in the morning and they let us enjoy the pool until check in and our room was even ready early. The staff was wonderful!

Loved the Rock Royalty breakfast. Staff knew my order as I entered the door.

Here’s a structured review based on your feedback: --- **Hotel Review** **Overall Experience:** I recently stayed at this hotel during the Easter holiday, and my experience was not as expected. **Breakfast:** - Breakfast was okay, but the dining area was very busy. **Check-In Experience:** - The reception and security staff were not very helpful upon arrival. Had to carry all our luggages ourself. Food and Drink Prices: - Prices for food and drinks were excessively high for the quality offered. Pool Area: - The pool was consistently busy, and they often ran out of towels. Noise Levels: - There was loud live Hard Rock music every night until midnight, making it difficult for my kids to sleep. Theme Awareness: - I was not aware that the hotel had a strong focus on Hard Rock music, which was not suitable for our family. Kids Club: My kids only spend few hours out of 10 days stay? Conclusion: Overall, I won’t be returning to this hotel.

Breakfast and dinner could be a lot better. No theme food on an evening

Room was kept spotlessly clean by the cleaning team but the bathroom and bed were a bit tired and could be doing with being upgraded.

The hotel is good overall, the pools and facilities are excellent but the food and drink in the restaurants is pretty average. Also, they close the main pool area all day for private events which is annoying.

Room was good but a bit tired, friendly staff, great breakfast selection at the buffet. Excellent facilities and location.

Everything about the hotel amenities and common areas was great however we found the room to feel slightly worn and aged. We guess the hotel had been open for 20 years not 10.

Great hotel overall, very clean and staff were great. Prices around the hotel do take it down a star though, no one should pay €9 for a Heineken in a plastic cup!

Beautiful experince, loved it